Handbook of customer satisfaction and loyalty measurement / Hill, Nigel, 1952-

Customer service : career success through customer loyalty / Timm, Paul R.

Seven power strategies for building customer loyalty / Timm, Paul R.

Harvard business review on increasing customer loyalty.

Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement /

Researching customer satisfaction & loyalty : how to find out what people really think / Szwarc

Mobilized marketing : how to drive sales, engagement, and loyalty through mobile devices / Hasen

Predicting market success : new ways to measure customer loyalty and engage customers with your

Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty / Van Hooser

The loyalty effect : the hidden force behind growth, profits, and lasting value / Reichheld

information and forecasting demand -- Conducting marketing research -- Creating long-term loyalty

membership in the United States and increase loyalty by 159 percent in only a year. And in China, the look of

mass murder illustrates the many violent expressions of power, revenge, terror, greed, and loyalty

experiences that inspire loyalty and evangelism, and the cutting-edge tricks that help businesses large and

Highlight: WOM and Loyalty -- Case Study: Shout Out Louds: Blue Ice -- Further Reading -- References -- pt

; Performance ; Loyalty ; Openness ; Honesty ; Transformational leadership." --Back cover.

competitive advantage -- Partnering and strategic alliances -- Customer satisfaction, retention, and loyalty

processes: measures that improve customer loyalty -- Organizational behaviour: creating a strong customer

/ Directors' duties in China / A brief note on directors' duties of care and loyalty in Portugal / The limits

rendered -- Promoting the interactive service experience -- Building customer loyalty through service

processing models -- 3.7.Customer buying models -- 3.8.Loyalty models -- 3.9.Social media models -- 3.10

? Electrify your department? Increase customer loyalty, sales, and productivity while simultaneously

transform their "sales" approaches to grow revenue, and enhance customer and brand loyalty. This book

-- Increasing involvement levels -- Loyalty -- Purchasing high-tech consumer durables -- Unsought goods

Big! -- 10.Expansion -- Introduction -- Delivering on your promises to secure customer loyalty

group, enhance their technical proficiency, and develop a sense of loyalty to their fellow fighters will

Complex -- The Evaluation Process -- Loyalty Segmentation -- Mini-Case 9.1: Segmenting the Leisure Boating

, loyalty, and repeat business. In Outlaw, author and sales expert Trent Leyshan uses straightforward

-- Organisational buying behaviour -- Consumer loyalty -- Building relationships with customers -- The online world

' Changing Needs / Angela Hausman -- 12.Consumer Trust and Loyalty in e-Tail / Lin Guo -- 13.Toward a Theory

loyalty -- Company image -- Brand community -- Brand elements -- Corporate societal marketing -- Perceived

communication -- 3.2.Market fragmentation -- 3.3.Brand loyalty -- Summary -- 4.Marketing instruments -- 4.1

measurement tools -- Converging brand and the customer -- The loyalty convergence -- NPS : is it the ultimate

Customer loyalty.

loyalty and profits. But is it true that firms that engage in social action will be rewarded with a good

Marriages of royalty and nobility -- Great Britain -- History -- 21st century.

Threat -- Bringing Them In -- Weeding Out -- Security At Work, -- Developing Loyalty And Commitment

meanings in motion pictures : commerce, art, and Brando loyalty -- or -- De Niro, my God, to thee. Commerce

customer loyalty. Leverage the power of design thinking and psychological research with practical

? -- How many members to recruit? -- How to engage? -- What does engagement yield -- Customer loyalty and

communications -- Managing demand and capacity -- Building customer relationship and loyalty -- Service recovery.

-- 3 It's a small world: exit, voice and loyalty -- 4 We Googled you: the privacy paradox -- 5 Virtual

Loyalty -- Achieving Service Recovery and Obtaining Customer Feedback -- Improving Service Quality and

Customer loyalty.

buying behaviour -- Consumer loyalty -- Building relationships with customers -- E-commerce and its value

, & Loyalty -- Chapter 6 -- Analyzing Consumer Markets -- Chapter 7 -- Analyzing Business Markets -- Chapter 8

analysis : a process overview -- Becoming lean -- Vsa in action -- Managing channel loyalty : a necessary

loyalty -- Do you know how much your customers are really worth to you? / Uta Werner -- Questions about

, frequency, monetary analysis -- 6. Communicating with customers -- 7. Customer retention and loyalty -- 8

Customer focus and managing customer loyalty -- Marketing performance and marketing profitability

celebrate it, as if loyalty and faith were never misused. David Berreby describes a third alternative: how

terror or revenge -- Killing for expediency -- For love and loyalty -- Murder without guilt -- The

offers increased customer loyalty, competitive advantage & profitability.

insurgents. A work so lacking in loyalty to either liberal or neo-conservative icons will inevitably draw

-- Ch. 14. Great Service Builds Loyalty -- Ch. 15. Building Profits -- Ch. 16. Offering Dessert -- Ch

loyalty -- Service metrics and technology -- Service product -- Physical evidence -- People -- Process

. scott H. Decker and G. David Curry (2002), 'Gangs, gang homicides, and gang loyalty : organized crimes

consumers -- Sharing consumer insight - partnerships and loyalty schemes -- Privacy, risk, and good and bad

: trading loyalty for justice. 7. Chicken: death before dishonor. 8. Hero: let's do it your way. 9

managing products -- Internal marketing -- Building customer loyalty through quality -- Pricing products

rather than confrontation, and the most formidable barrier of all to your competition - customer loyalty

loyalty -- Part Two. Internal Influences: 8. Perception; 9. Learning and memory; 10. Motivation

Customer loyalty.

Customer Loyalty -- 7. Testing and Research -- 8. Analytical Procedures -- 9. Agencies and Direct Marketing

. Building customer loyalty through quality. -- 12. Pricing products : pricing considerations, approaches

company's people, the loyalty of its customers, and the collective knowledge embodied in an organization

, Retention and Loyalty -- 7. Relationship Marketing -- 8. Direct Marketing Media -- 9. The Internet -- 10

: internationalization and the management text / Albert J. Mills & Jean Hatfield -- 3. 'If you really want loyalty

If you think analytical skills, company loyalty, or even competence is the key to success in the

L. Heskett -- The New Productivity Challenge / Peter F. Drucker -- Loyalty-Based Management