48 Results Found Subscribe to search results
000000000000000000000000000000000000000000000000IIE
Print
1. 
Cover image for Services marketing : integrating customer focus across the firm
by 
Zeithaml, Valarie A.
Format: 
Books
Publication Date 
2024 2013
Excerpt: 
Service industries -- Marketing.
Available: Copies:
2. 
Cover image for The handbook of service business : management, marketing, innovation and internationalisation
by 
Bryson, J. R., 1963- editor.
Format: 
Books
Publication Date 
2015
Excerpt: 
Service industries.
Available: Copies:
3. 
Cover image for Services marketing : an interactive approach
by 
Fisk, Raymond P.
Format: 
Books
Publication Date 
2014
Excerpt: 
Service industries -- Management.
Available: Copies:
4. 
Cover image for Marketing plans for service businesses : a complete guide
by 
McDonald, Malcolm.
Format: 
Books
Publication Date 
2011
Excerpt: 
Service industries -- Marketing.
Available: Copies:
5. 
Cover image for International handbook on the economics of corruption. Volume 2
by 
Rose-Ackerman, Susan.
Format: 
Books
Publication Date 
2011
Excerpt: 
and performance: evidence from public utility service provision / Maria Vagliasindi -- 7.Privatization
Available: Copies:
7. 
Cover image for Contemporary security management
by 
Fay, John, 1934-
Format: 
Books
Publication Date 
2011
Excerpt: 
Industries -- Security measures.
Available: Copies:
8. 
Cover image for Input-output economics theory and applications : featuring Asian economies
by 
Raa, Thijs ten.
Format: 
Electronic Resources
Publication Date 
2010
Excerpt: 
Canadian economy. ch. 21. A general equilibrium analysis of the evolution of Canadian service productivity
Available: Copies:
9. 
Cover image for The handbook of innovation and services : a multi-disciplinary perspective
by 
Gallouj, Faïz.
Format: 
Books
Publication Date 
2010
Excerpt: 
Service industries -- Technological innovations.
Available: Copies:
10. 
Cover image for Non-discrimination in international trade in services : 'likeness' in WTO/GATS
11. 
Cover image for Services marketing : a contemporary approach
by 
Boshoff, Christo.
Format: 
Books
Publication Date 
2009
Excerpt: 
Service industries -- South Africa -- Marketing.
Available: Copies:
12. 
Cover image for Services marketing : text and cases.
by 
Baron, Steve (J. Steve)
Format: 
Books
Publication Date 
2009
Excerpt: 
Service industries -- Marketing -- Case studies.
Available: Copies:
13. 
Cover image for Driving down cost : how to manage and cut costs - intelligently
by 
Wileman, Andrew.
Format: 
Books
Publication Date 
2008
Excerpt: 
Service industries -- Cost control.
Available: Copies:
14. 
Cover image for From products to services : insight and experience from companies which have embraced the service economy
by 
Young, Laurie, 1955-
Format: 
Books
Publication Date 
2008
Excerpt: 
From products to services : insight and experience from companies which have embraced the service
Available: Copies:
15. 
Cover image for WTO -- trade in services
by 
Wolfrum, Rudiger.
Format: 
Books
Publication Date 
2008
Excerpt: 
Service industries -- Law and legislation.
Available: Copies:
16. 
Cover image for Introduction to private security
by 
Dempsey, John S.
Format: 
Books
Publication Date 
2008
Excerpt: 
Private security services -- United States.
Available: Copies:
17. 
Cover image for Services marketing.
by 
Zeithaml, Valarie A.
Format: 
Books
Publication Date 
2008
Excerpt: 
Service industries -- Marketing.
Available: Copies:
18. 
Cover image for Service management and marketing : customer management in service competition
by 
Grèonroos, Christian, 1947-
Format: 
Books
Publication Date 
2007
Excerpt: 
Service management and marketing : customer management in service competition / Grèonroos
Available: Copies:
19. 
Cover image for Challenges of managing information quality in service organizations
by 
Al-Hakim, Latif, 1946-
Format: 
Books
Publication Date 
2007 2006
Excerpt: 
Service industries -- Information technology -- Quality control.
Available: Copies:
21. 
Cover image for Services marketing management : a strategic perspective
by 
Kasper, Hans.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Marketing -- Management.
Available: Copies:
22. 
Cover image for Services marketing management
by 
Mudie, Peter.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Management.
Available: Copies:
23. 
Cover image for Service productivity management : improving service performance using Data Envelopment Analysis (DEA)
by 
Sherman, H. David.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service productivity management : improving service performance using Data Envelopment Analysis
Available: Copies:
24. 
Cover image for Information quality management : theory and applications
by 
Al-Hakim, Latif, 1946-
Format: 
Books
Publication Date 
2006
Excerpt: 
service industries concerned with the management of information"--Provided by publisher.
Available: Copies:
25. 
Cover image for Services marketing : concepts, strategies & cases
by 
Hoffman, K. Douglas.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Marketing.
Available: Copies:
26. 
Cover image for Marketing plans for service businesses : a complete guide
by 
McDonald, Malcolm.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Marketing.
Available: Copies:
27. 
Cover image for 5S for service organizations and offices : a lean look at improvements
by 
Sarkar, Debashis.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Quality control.
Available: Copies:
28. 
Cover image for Knowledge intensive business services : organizational forms and national institutions
by 
Miozzo, Marcela, 1963-
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries.
Available: Copies:
29. 
Cover image for Improving service quality in the global economy : achieving high performance in public and private sectors
by 
Milakovich, Michael E.
Format: 
Books
Publication Date 
2006 2005
Excerpt: 
Service industries -- Management.
Available: Copies:
30. 
Cover image for Service is front stage : positioning services for value advantage
by 
Teboul, James
Format: 
Regular print
Publication Date 
2006
Excerpt: 
Service is front stage : positioning services for value advantage Teboul, James
Available: Copies:
31. 
Cover image for The economics of services : development and policy
by 
Jansson, Jan Owen.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries.
Available: Copies:
32. 
Cover image for The professional services firm bible
by 
Baschab, John, 1968-
Format: 
Books
Publication Date 
2005
Excerpt: 
Service industries -- Management.
Available: Copies:
33. 
Cover image for Principles of services marketing
by 
Palmer, Adrian, 1955-
Format: 
Books
Publication Date 
2005
Excerpt: 
Service industries -- Marketing.
Available: Copies:
34. 
Cover image for Service operations management : improving service delivery
by 
Johnston, Robert.
Format: 
Books
Publication Date 
2005
Excerpt: 
Service operations management : improving service delivery / Johnston, Robert.
Available: Copies:
35. 
Cover image for Best face forward : why companies must improve their service interfaces with customers
by 
Rayport, Jeffrey F.
Format: 
Books
Publication Date 
2005
Excerpt: 
Service industries -- Technological innovations -- Management.
Available: Copies:
36. 
Cover image for Agency account handling : avoiding blood, sweat and tears
by 
Sims, Michael.
Format: 
Books
Publication Date 
2004
Excerpt: 
Service industries -- Marketing.
Available: Copies:
37. 
Cover image for Journey to lean : making operational change stick
by 
Drew, John, 1970-
Format: 
Books
Publication Date 
2004
Excerpt: 
industries. Although operations improvement projects often achieve initial success, few succeed in
Available: Copies:
by 
Jordaan, Yolanda.
Format: 
Books
Publication Date 
2004
Excerpt: 
Service industries.
Available: Copies:
39. 
Cover image for World city network : a global urban analysis / Peter J.
by 
Taylor, Peter J.
Format: 
Books
Publication Date 
2003
Excerpt: 
Service industries.
Available: Copies:
40. 
Cover image for Principles of services marketing
by 
Palmer, Adrian, 1955-
Format: 
Books
Publication Date 
2001
Excerpt: 
Service industries -- Marketing.
Available: Copies:
41. 
Cover image for Innovative planning for electronic commerce and enterprises : a reference model
by 
Hsu, Cheng, 1951-
Format: 
Books
Publication Date 
2000
Excerpt: 
. Customer Service for Samsung Heavy Industries -- 9. A Few More Thoughts.
Available: Copies:
42. 
Cover image for The media student's book
by 
Branston, Gill.
Format: 
Books
Publication Date 
1999
Excerpt: 
. Globalisation -- 21. Case study: Making and enjoying global music -- 22. Industries -- 23. Case study: Who owns
Available: Copies:
43. 
Cover image for Services marketing
by 
Kurtz, David L., 1941-
Format: 
Books
Publication Date 
1998
Excerpt: 
Service industries -- Marketing.
Available: Copies:
44. 
Cover image for Services marketing : a managerial perspective
by 
McColl, Rod, 1957-
Format: 
Books
Publication Date 
1998
Excerpt: 
Service industries -- Marketing.
Available: Copies:
45. 
Cover image for Handbook of human factors and ergonomics
by 
Salvendy, Gavriel, 1938-
Format: 
Books
Publication Date 
1997
Excerpt: 
resource professionals and managers in manufacturing and service industries, and for educational
Available: Copies:
46. 
Cover image for Marketing planning for services
by 
McDonald, Malcolm.
Format: 
Books
Publication Date 
1996
Excerpt: 
Service industries -- Marketing.
Available: Copies:
by 
Brophy, Peter, 1950-
Format: 
Books
Publication Date 
1996
Excerpt: 
Information services -- Great Britain -- Administration.
Available: Copies:
48. 
Cover image for How to succeed in exporting and doing business internationally
by 
Sletten, Eric, 1954-
Format: 
Books
Publication Date 
1994
Excerpt: 
Service industries Foreign trade
Available: Copies:
Limit Search Results
Access Level
Author
Format
Material Type
Language
Shelf Location
Subject
Item Available