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Print
by 
Ronell, Avital.
Format: 
Books
Publication Date 
1989
Excerpt: 
The telephone book : technology--schizophrenia--electric speech / Ronell, Avital.
Available: Copies:
by 
Sifianou, M
Format: 
Electronic Resources
Publication Date 
1989
Excerpt: 
On the telephone again!: Differences in telephone behaviour Sifianou, M
Available: Copies:
3. 
Cover image for Focus groups : a practical guide for applied research
by 
Krueger, Richard A.
Format: 
Books
Publication Date 
2015
Excerpt: 
-cultural focus group interviewing -- Telephone and internet focus group interviewing -- Focus group interviewing
Available: Copies:
4. 
Cover image for Effective business communication in organisations : preparing messages that communicate
by 
Fielding, M. L. (Michael L.), author.
Format: 
Books
Publication Date 
2014
Excerpt: 
-- Good customer relations and telephone etiquette -- Mass communication.
Available: Copies:
5. 
Cover image for Essentials of marketing research : putting research into practice
by 
Clow, Kenneth E.
Format: 
Books
Publication Date 
2014
Excerpt: 
Alternatives -- Telephone Surveys -- Mail Surveys --
Available: Copies:
6. 
Cover image for Hacking exposed : unified communications & VoIP security secrets & solutions
by 
Collier, Mark D., author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Internet telephony -- Security measures.
Available: Copies:
by 
Fielding, M. L. (Michael L.), author.
Format: 
Books
Publication Date 
2014
Excerpt: 
-- Good customer relations and telephone etiquette -- Mass communication.--Business plans, Business
Available: Copies:
8. 
Cover image for Essentials of human diseases and conditions
by 
Frazier, Margaret Schell.
Format: 
Books
Publication Date 
2013
Excerpt: 
responsibilities such as billing, coding, telephone screening, taking patient examinations, understanding
Available: Copies:
by 
Sobczak, Art.
Format: 
Books
Publication Date 
2013
Excerpt: 
Telephone selling.
Available: Copies:
10. 
Cover image for Crisis intervention strategies
by 
James, Richard K., 1942-
Format: 
Books
Publication Date 
2013
Excerpt: 
case handling -- Telephone and online crisis counseling -- Handling specific crises: going into the
Available: Copies:
11. 
Cover image for Political research : methods and practical skills
by 
Halperin, Sandra.
Format: 
Books
Publication Date 
2012
Excerpt: 
-to-face interviewing -- Telephone interviews -- Online interviews -- Focus groups -- Forms of interview -- Structured
Available: Copies:
12. 
Cover image for Writing skills for public relations : style and technique for mainstream and social media
by 
Foster, John, 1926-
Format: 
Books
Publication Date 
2012
Excerpt: 
-- Writing a CV -- Language for the telephone --
Available: Copies:
13. 
Cover image for Analysis of queues : methods and applications
by 
Gautam, Natarajan.
Format: 
Books
Publication Date 
2012
Excerpt: 
.3.M/G/s/s Queue: Telephone Switch Application -- Reference Notes -- Exercises -- 5.Multiclass Queues
Available: Copies:
14. 
Cover image for Collecting, managing, and assessing data using sample surveys
by 
Stopher, Peter R.
Format: 
Books
Publication Date 
2012
Excerpt: 
current issues -- 22.2.1.Reliance on telephones -- Threats to the use of telephone surveys -- Conclusions
Available: Copies:
15. 
Cover image for Qualitative interviewing : the art of hearing data
by 
Rubin, Herbert J.
Format: 
Books
Publication Date 
2012
Excerpt: 
Ill -- Elites -- Technical Experts -- Telephone Interviewing -- Multiparty Interviewing -- Cross
Available: Copies:
16. 
Cover image for The business of therapy : how to run a successful private practice
by 
Hodson, Pauline L, author.
Format: 
Books
Publication Date 
2012
Excerpt: 
-- Extending the therapeutic space -- Telephone calls, emails and letters -- Telephone sessions -- The crisis
Available: Copies:
17. 
Cover image for Customer service : career success through customer loyalty
by 
Timm, Paul R.
Format: 
Books
Publication Date 
2011
Excerpt: 
big "little thing") -- Use the telephone well for good service -- Use friendly web sites and
Available: Copies:
18. 
Cover image for Closing a failed bank : resolution practices and procedures
by 
Parker, David C. (David Cameron), 1955-
Format: 
Electronic Resources
Publication Date 
2011
Excerpt: 
related to [Failed Bank] -- Telephone Script (Liquidation) -- Bank Intervention Managers Book Table of
Available: Copies:
19. 
Cover image for Online gaming in context : the social and cultural significance of online games
by 
Crawford, Garry.
Format: 
Books
Publication Date 
2011
Excerpt: 
mobile telephone technology, the rise in more 'sociable' forms of gaming, and of course the advent of the
Available: Copies:
20. 
Cover image for Handbook of survey research
by 
Marsden, Peter V.
Format: 
Books
Publication Date 
2010
Excerpt: 
Schaeffer, Jennifer Dykema and Douglas W. Maynard -- Telephone surveys / Paul J. Lavrakas -- Mail surveys
Available: Copies:
21. 
Cover image for Forensic and medico-legal aspects of sexual crimes and unusual sexual practices
by 
Aggrawal, Anil.
Format: 
Books
Publication Date 
2009
Excerpt: 
-- Frotteurism -- Rape -- Zoophilia and bestiality -- Sexual harassment -- Necrophilia -- Incest -- Telephone
Available: Copies:
22. 
Cover image for The SAGE handbook of applied social research methods
by 
Bickman, Leonard, 1941-
Format: 
Books
Publication Date 
2009
Excerpt: 
Ness -- Methods for sampling and interviewing in telephone surveys / Paul J. Lavrakas -- Ethnography
Available: Copies:
23. 
Cover image for The Oxford book of English short stories
by 
Byatt, A. S., 1936- Byatt, Antonia Susan.
Format: 
Books
Publication Date 
2009 1998
Excerpt: 
Cargoes -- Telephone -- My Story -- The Kiss -- The Beauty of the Dawn Shift -- Solid Geometry -- Dead
Available: Copies:
by 
Metcalfe, Jesse, 1978-
Format: 
Video disc
Publication Date 
2009 2008
Excerpt: 
the telephone, they're in for a serious case of mistaken cultural identity. With a penchant for all
Available: Copies:
25. 
Cover image for Focus groups : a practical guide for applied research
by 
Krueger, Richard A.
Format: 
Books
Publication Date 
2009
Excerpt: 
. Telephone and Internet Focus Group Interviewing -- Ch. 12. Focus Group Interviewing Within the Organization
Available: Copies:
26. 
Cover image for Strategic behaviour in network industries : a multidisciplinary approach
by 
Heuvelhof, E. F. ten (Ernst F.)
Format: 
Books
Publication Date 
2009
Excerpt: 
. Enron / Mark de Bruijne -- 7. American Telephone and Telegraph Company -- 8. UMTS spectrum auctions in
Available: Copies:
27. 
Cover image for Administrative assistant's and secretary's handbook
by 
Stroman, James.
Format: 
Books
Publication Date 
2008
Excerpt: 
Overview for the new administrative assistant -- Daily routine -- Telephone usage -- Mail services
Available: Copies:
by 
Dyson, William E., 1941-
Format: 
Books
Publication Date 
2008
Excerpt: 
Surveillance 135 -- Chapter 11 Informants 173 -- Chapter 12 Trash Cover 219 -- Chapter 13 Pretext Telephone
Available: Copies:
29. 
Cover image for Delivering knock your socks off service
by 
Performance Associates, Inc.
Format: 
Books
Publication Date 
2007
Excerpt: 
questions -- Winning words and soothing phrases -- Facts for face-to-face -- Tips for telephone talk
Available: Copies:
30. 
Cover image for The psychology research handbook : a guide for graduate students and research assistants
by 
Leong, Frederick T. L.
Format: 
Books
Publication Date 
2006
Excerpt: 
Internet surveys / Alan Vaux, Chad S. Briggs -- 14. Conducting telephone surveys / Peter Y. Chen, Yueng
Available: Copies:
31. 
Cover image for Management communication
by 
Bell, Arthur H. (Arthur Henry), 1946-
Format: 
Books
Publication Date 
2006
Excerpt: 
interviewees and interviewers -- Ch. 15. Managing meetings and telephone work -- Ch. 16. Ethics and law for
Available: Copies:
32. 
Cover image for Voice over IPv6 : architectures for next generation VoIP networks
by 
Minoli, Daniel, 1952-
Format: 
Books
Publication Date 
2006
Excerpt: 
Internet telephony.
Available: Copies:
33. 
Cover image for Basic steps in planning nursing research : from question to proposal
by 
Wood, Marilynn J.
Format: 
Books
Publication Date 
2006
Excerpt: 
. Standardized telephone triage practice : impact of protocol implementation on reported job stress and
Available: Copies:
34. 
Cover image for Magnetic selling : develop the charm and charisma that attract customers and maximize sales
by 
Bly, Robert W.
Format: 
Books
Publication Date 
2006
Excerpt: 
telephone voice and manner -- The principle of right timing -- Magnetic prospecting -- Magnetic follow
Available: Copies:
35. 
Cover image for Communication impact : designing research that matters
by 
Priest, Susanna Hornig.
Format: 
Books
Publication Date 
2005
Excerpt: 
hard-to-reach populations using telephone interviews / Jennifer L. Gregg and Pamela Whitten -- Using
Available: Copies:
36. 
Cover image for Testing people at work : competencies in psychometric testing
by 
Smith, Mike (J. Mike)
Format: 
Books
Publication Date 
2005
Excerpt: 
-- Interpreting scores -- Face-to-face feedback -- Written reports -- Telephone feedback -- Ethics and data
Available: Copies:
37. 
Cover image for Guerrilla marketing in 30 days : a 30 day tactical plan to maximize profits and increase customers
by 
Levinson, Jay Conrad.
Format: 
Books
Publication Date 
2005
Excerpt: 
. Telephone selling and marketing -- Day 16. Printed collateral, brochures, and sales sheets -- Day 17. Direct
Available: Copies:
38. 
Cover image for Communication skills for effective management
by 
Hargie, Owen.
Format: 
Books
Publication Date 
2004
Excerpt: 
must be able to sell -- 9. Calling all organisations: the business of the telephone -- 10. Writing
Available: Copies:
39. 
Cover image for Telecommunication system engineering
by 
Freeman, Roger L.
Format: 
Books
Publication Date 
2004
Excerpt: 
Telephone systems -- Design and construction.
Available: Copies:
40. 
Cover image for Computer networks
by 
Tanenbaum, Andrew S., 1944-
Format: 
Books
Publication Date 
2003
Excerpt: 
Transmission -- Communication Satellites -- Public Switched Telephone Network -- Mobile Telephone System
Available: Copies:
41. 
Cover image for VoiceXML : introduction to developing speech applications
by 
Larson, James A.
Format: 
Books
Publication Date 
2003
Excerpt: 
Ch. 1. Why Develop Speech Applications for the Telephone? -- Ch. 2. How Speech Applications Work
Available: Copies:
42. 
Cover image for Practical aspects of interview and interrogation
by 
Zulawski, David E.
Format: 
Books
Publication Date 
2002
Excerpt: 
Interview -- Pt. 8. Frequently Asked Questions -- 16. Frequently Asked Questions -- 17. Telephone
Available: Copies:
43. 
Cover image for IP telephony with H.323 : architectures for unified networks and integrated services
by 
Kumar, Vineet, 1958-
Format: 
Books
Publication Date 
2001
Excerpt: 
IP telephony with H.323 : architectures for unified networks and integrated services / Kumar
Available: Copies:
44. 
Cover image for Internet telephony
by 
Clark, David D.
Format: 
Books
Publication Date 
2001
Excerpt: 
Internet telephony / Clark, David D.
Available: Copies:
45. 
Cover image for Hospitality sales and promotion : strategies for success
by 
Taylor, Derek, 1932 August 5-
Format: 
Books
Publication Date 
2001
Excerpt: 
-to-face selling -- 5. Telephone selling -- 6. The shape of things that came: the technology -- 7. Banqueting sales
Available: Copies:
46. 
Cover image for Racializing class, classifying race : labour and difference in Britain, the USA, and Africa
by 
Alexander, Peter.
Format: 
Books
Publication Date 
2000
Excerpt: 
, imperialism and industrializaton in the making of Arizona, 1840-1905 / 'Lady' telephone operator : gendering
Available: Copies:
47. 
Cover image for Monitoring, measuring, and managing customer service
by 
Goodman, Gary S.
Format: 
Books
Publication Date 
2000
Excerpt: 
service routine, in person and over the telephone."--BOOK JACKET.
Available: Copies:
48. 
Cover image for Handbook of applied social research methods
by 
Rog, Debra J.
Format: 
Books
Publication Date 
1998
Excerpt: 
Interviewing in Telephone Surveys / Paul J. Lavrakas. 16. Ethnography / David M. Fetterman. 17. Focus Group
Available: Copies:
49. 
Cover image for Private speech : from social interaction to self-regulation
by 
Diaz, Rafael M.
Format: 
Books
Publication Date 
1992
Excerpt: 
-- Egocentrism in children's telephone conversations / Amye Richelle Warren and Carol Satterfield Tate
Available: Copies:
50. 
Cover image for Distant view of a minaret : and other stories
by 
Rif`at, Alīfah.
Format: 
Books
Publication Date 
1987 1985 1983
Excerpt: 
Distant view of a minaret -- Bahiyya's eyes -- Telephone call -- Thursday lunch -- An incident in
Available: Copies:
51. 
Cover image for Foundations of business telecommunications management
by 
Grover, Kenneth C.
Format: 
Books
Publication Date 
1986
Excerpt: 
Telephone in business.
Available: Copies:
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