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1. 
Cover image for Total Quality Management
Total Quality Management
by 
V. Vijayan
Format: 
Books
Publication Date 
2014 2013
Excerpt: 
Total Quality Management V. Vijayan
Available: Copies:
2. 
Cover image for Total quality : management, organization and strategy
Total quality : management, organization and strategy
by 
Evans, James R. (James Robert), 1950-
Format: 
Books
Publication Date 
2005
Excerpt: 
Total quality : management, organization and strategy / Evans, James R. (James Robert), 1950-
Available: Copies:
3. 
Cover image for Total quality management : text with cases
Total quality management : text with cases
by 
Oakland, John S.
Format: 
Books
Publication Date 
2000
Excerpt: 
Total quality management : text with cases / Oakland, John S.
Available: Copies:
4. 
Cover image for Quality management for organizational excellence : introduction to total quality
Quality management for organizational excellence : introduction to total quality
by 
Goetsch, David L.
Format: 
Books
Publication Date 
2014
Excerpt: 
Quality management for organizational excellence : introduction to total quality / Goetsch, David L.
Available: Copies:
5. 
Cover image for Total quality management : the route to improving performance.
Total quality management : the route to improving performance.
by 
Oakland, John S.
Format: 
Books
Publication Date 
1993
Excerpt: 
Total quality management : the route to improving performance. Oakland, John S.
Available: Copies:
6. 
Cover image for International entrepreneurship : starting, developing, and managing a global venture
International entrepreneurship : starting, developing, and managing a global venture
by 
Hisrich, Robert D., author.
Format: 
Books
Publication Date 
2016
Excerpt: 
-- Technological Environment -- Product Policy and Total Quality Issues -- Adopting the Best Research and
Available: Copies:
7. 
Cover image for Health program management : from development through evaluation
Health program management : from development through evaluation
by 
Longest, Beaufort B., Jr., author.
Format: 
Books
Publication Date 
2015
Excerpt: 
Total Quality Management.
Available: Copies:
8. 
Cover image for Risk management for engineering projects : procedures, methods and tools
Risk management for engineering projects : procedures, methods and tools
by 
Munier, Nolberto, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Risk management for engineering projects : procedures, methods and tools / Munier, Nolberto, author.
Available: Copies:
9. 
Cover image for The search for quality education in post-apartheid South Africa : interventions to improve learning and teaching
The search for quality education in post-apartheid South Africa : interventions to improve learning and teaching
by 
Sayed, Yusuf, editor.
Format: 
Books
Publication Date 
2013
Excerpt: 
Total quality management -- Study and teaching -- South Africa.
Available: Copies:
10. 
Cover image for Managing organizational change : process, social construction and dialogue
Managing organizational change : process, social construction and dialogue
by 
Jabri, Muayyad.
Format: 
Books
Publication Date 
2012
Excerpt: 
Organizational change -- Management.
Available: Copies:
11. 
Cover image for Leadership in health care
Leadership in health care
by 
Barr, Jill.
Format: 
Books
Publication Date 
2012
Excerpt: 
skills and knowledge -- 12. Quality : Historical context of quality movement in health care ; Total
Available: Copies:
12. 
Cover image for Essentials of quality : with cases and experiential exercises
Essentials of quality : with cases and experiential exercises
by 
Sower, Victor E.
Format: 
Books
Publication Date 
2011
Excerpt: 
Total quality management.
Available: Copies:
13. 
Cover image for Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
by 
Michelli, Joseph A., 1960-
Format: 
Books
Publication Date 
2011
Excerpt: 
Total quality management.
Available: Copies:
14. 
Cover image for Business process mapping : improving customer satisfaction. Workbook
Business process mapping : improving customer satisfaction. Workbook
by 
Jacka, J. Mike.
Format: 
Books
Publication Date 
2009
Excerpt: 
Total quality management.
Available: Copies:
15. 
Cover image for International handbook of practice-based performance management
International handbook of practice-based performance management
by 
Julnes, Patria de Lancer.
Table of contents only http://www.loc.gov/catdir/toc/ecip0712/2007008883.html
Format: 
Books
Publication Date 
2008
Excerpt: 
Total quality management.
Available: Copies:
16. 
Cover image for Best practices in lean six sigma process improvement : a deeper look
Best practices in lean six sigma process improvement : a deeper look
by 
Schonberger, Richard.
Table of contents only http://www.loc.gov/catdir/toc/ecip0719/2007022155.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0741/2007022155-d.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0806/2007022155-b.html
Format: 
Books
Publication Date 
2008
Excerpt: 
Total quality management.
Available: Copies:
17. 
Cover image for Customer care excellence : how to create an effective customer focus
Customer care excellence : how to create an effective customer focus
by 
Cook, Sarah, 1955-
Format: 
Books
Publication Date 
2008
Excerpt: 
Total quality management.
Available: Copies:
18. 
Cover image for Process improvement and quality management in the retail industry
Process improvement and quality management in the retail industry
by 
George, Stephen, 1948-
Table of contents only http://www.loc.gov/catdir/toc/ecip0516/2005020230.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020230-d.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Total quality management.
Available: Copies:
19. 
Cover image for The progressive audit : a toolkit for improving your organizational quality culture
The progressive audit : a toolkit for improving your organizational quality culture
by 
Pfannerstill, Robert, 1951-
Table of contents http://www.loc.gov/catdir/toc/ecip0514/2005017090.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Total quality management.
Available: Copies:
20. 
Cover image for Beyond six sigma : profitable growth throuth customer value creation
Beyond six sigma : profitable growth throuth customer value creation
by 
Plaster, Gary.
Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Total quality management.
Available: Copies:
21. 
Cover image for Quality : a corporate force : managing for excellence
Quality : a corporate force : managing for excellence
by 
Aikens, C. Harold.
Table of contents http://www.loc.gov/catdir/toc/ecip0512/2005013503.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Total quality management.
Available: Copies:
22. 
Cover image for Personal balanced scorecard : the way to individual happiness, personal integrity, and organisational effectiveness
Personal balanced scorecard : the way to individual happiness, personal integrity, and organisational effectiveness
by 
Rampersad, Hubert K.
Format: 
Books
Publication Date 
2006
Excerpt: 
Total quality management.
Available: Copies:
23. 
Cover image for Service is front stage : positioning services for value advantage
Service is front stage : positioning services for value advantage
by 
Teboul, James
Format: 
Regular print
Publication Date 
2006
Excerpt: 
Total quality management
Available: Copies:
24. 
Cover image for Quality management : creating and sustaining organizational effectiveness
Quality management : creating and sustaining organizational effectiveness
by 
Summers, Donna C. S.
Format: 
Books
Publication Date 
2005
Excerpt: 
Total quality management.
Available: Copies:
25. 
Cover image for The management and control of quality
The management and control of quality
by 
Evans, James R. (James Robert), 1950-
Format: 
Books
Publication Date 
2005
Excerpt: 
Total quality management.
Available: Copies:
26. 
Cover image for The essentials of the new workplace : a guide to the human impact of modern working practices
The essentials of the new workplace : a guide to the human impact of modern working practices
by 
Holman, David (David J.)
Format: 
Books
Publication Date 
2005
Excerpt: 
Quality of work life.
Available: Copies:
27. 
Cover image for Quality and performance excellence in higher education : Baldrige on campus
Quality and performance excellence in higher education : Baldrige on campus
by 
Sorensen, Charles W. (Charles William), 1941-2018.
Format: 
Books
Publication Date 
2005
Excerpt: 
Total quality management in higher education -- United States -- Case studies.
Available: Copies:
28. 
Cover image for Ten steps to a results-based monitoring and evaluation system : a handbook for development practitioners
Ten steps to a results-based monitoring and evaluation system : a handbook for development practitioners
by 
Kusek, Jody Zall, 1952-
Format: 
Books
Publication Date 
2004
Excerpt: 
Total quality management in government -- Developing countries -- Evaluation.
Available: Copies:
29. 
Cover image for Continuous quality improvement in higher education
Continuous quality improvement in higher education
by 
Dew, John R.
Format: 
Books
Publication Date 
2004
Excerpt: 
Total quality management in higher education -- United States.
Available: Copies:
30. 
Cover image for Implementing quality : a practical guide to tools and techniques : enabling the power of operational excellence
Implementing quality : a practical guide to tools and techniques : enabling the power of operational excellence
by 
Basu, Ron.
Format: 
Books
Publication Date 
2004
Excerpt: 
Total quality management.
Available: Copies:
31. 
Cover image for Rethinking performance measurement : beyond the balanced scorecard
Rethinking performance measurement : beyond the balanced scorecard
by 
Meyer, Marshall W.
Format: 
Books
Publication Date 
2002
Excerpt: 
Total quality management.
Available: Copies:
32. 
Cover image for Customer-driven project management : building quality into project process
Customer-driven project management : building quality into project process
by 
Barkley, Bruce, 1939-
Format: 
Books
Publication Date 
2001
Excerpt: 
Total quality management.
Available: Copies:
33. 
Cover image for Organizing for high performance : employee involvement, TQM, reengineering, and knowledge management in the Fortune 1000
Organizing for high performance : employee involvement, TQM, reengineering, and knowledge management in the Fortune 1000
by 
Lawler, Edward E., III
Format: 
Books
Publication Date 
2001
Excerpt: 
Total quality management -- United States.
Available: Copies:
34. 
Cover image for ISO 9000 quality systems handbook
ISO 9000 quality systems handbook
by 
Hoyle, David.
Format: 
Books
Publication Date 
2001
Excerpt: 
Total quality management.
Available: Copies:
35. 
Cover image for Tourism management : towards the new millennium
Tourism management : towards the new millennium
by 
Ryan, Chris, 1945-
Publisher description http://www.loc.gov/catdir/enhancements/fy0602/99047662-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0602/99047662-t.html
Format: 
Books
Publication Date 
2000
Excerpt: 
Tourism management : towards the new millennium / Ryan, Chris, 1945-
Available: Copies:
36. 
Cover image for Marketing management
Marketing management
by 
Kotler, Philip.
Format: 
Books
Publication Date 
2000
Excerpt: 
Marketing management / Kotler, Philip.
Available: Copies:
37. 
Cover image for Global management : universal theories and local realities
Global management : universal theories and local realities
by 
Ibarra Colado, Eduardo.
Format: 
Books
Publication Date 
1999
Excerpt: 
Global management : universal theories and local realities / Ibarra Colado, Eduardo.
Available: Copies:
38. 
Cover image for Assessing business excellence : a guide to self-assessment.
Assessing business excellence : a guide to self-assessment.
by 
Porter, L. J. Porter, Leslie J.
Format: 
Books
Publication Date 
1998
Excerpt: 
Total quality management.
Available: Copies:
39. 
Cover image for Management ideas --in brief
Management ideas --in brief
by 
Kermally, Sultan.
Format: 
Books
Publication Date 
1997
Excerpt: 
Management ideas --in brief / Kermally, Sultan.
Available: Copies:
40. 
Cover image for Quality management for information and library managers
Quality management for information and library managers
Quality management for information and library managers
by 
Brophy, Peter, 1950-
Format: 
Books
Publication Date 
1996
Excerpt: 
Total quality management -- Great Britain.
Available: Copies:
41. 
Cover image for Leading change
Leading change
by 
Kotter, John P., 1947-
Table of contents http://lcweb.loc.gov/catdir/toc/96-20263.html
Table of contents http://lcweb.loc.gov/catdir/toc/96020263.html
Table of contents http://www.gbv.de/dms/hbz/toc/ht007365423.pdf
Format: 
Books
Publication Date 
1996
Excerpt: 
competitors - total quality management, reengineering, right sizing, restructuring, cultural change, and
Available: Copies:
42. 
Cover image for The McGraw-Hill encyclopedia of quality terms & concepts
The McGraw-Hill encyclopedia of quality terms & concepts
by 
Cortada, James W.
Format: 
Books
Publication Date 
1995
Excerpt: 
Total quality management -- Encyclopedias.
Available: Copies:
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Evans, James R. (James Robert), 1950-
(2)
Oakland, John S.
(2)
Aikens, C. Harold.
(1)
Alderman, Jerry D.
(1)
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Total quality management.
(21)
Organizational effectiveness.
(4)
Quality control.
(4)
Performance -- Measurement.
(3)
Customer relations.
(2)
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