Handbook of customer satisfaction and loyalty measurement / Hill, Nigel, 1952-

Customer service : career success through customer loyalty / Timm, Paul R.

Seven power strategies for building customer loyalty / Timm, Paul R.

Harvard business review on increasing customer loyalty.

Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement /

Researching customer satisfaction & loyalty : how to find out what people really think / Szwarc

Predicting market success : new ways to measure customer loyalty and engage customers with your

competitive advantage -- Partnering and strategic alliances -- Customer satisfaction, retention, and loyalty

processes: measures that improve customer loyalty -- Organizational behaviour: creating a strong customer

rendered -- Promoting the interactive service experience -- Building customer loyalty through service

-- Introduction -- Defining your ideal customer -- Knowing your customer - case studies -- Reaching the end user

Planning and Customer Loyalty Programs -- 6.Data Basics -- Data and Databases -- Databases in a Nutshell

processing models -- 3.7.Customer buying models -- 3.8.Loyalty models -- 3.9.Social media models -- 3.10

Outlaw : fight for your customers & sell without fear / Leyshan, Trent, author.

? Electrify your department? Increase customer loyalty, sales, and productivity while simultaneously

transform their "sales" approaches to grow revenue, and enhance customer and brand loyalty. This book

-- Organisational buying behaviour -- Consumer loyalty -- Building relationships with customers -- The online world

The little book of big customer satisfaction measurement / Rao, Ajit, 1962-

-- 11.Exploring Hybrid Channels from the Customer Perspective: Offering Channels That Meet Customers

loyalty and profits. But is it true that firms that engage in social action will be rewarded with a good

Customer loyalty.

customer loyalty. Leverage the power of design thinking and psychological research with practical

, and draw customers / Cakim, Idil Miriam, 1974-

Customer services -- South Africa -- Marketing.

Customer services -- Marketing.

Care packages for your customers : an idea a week to enhance customer service / Glanz, Barbara A.

Demand -- Part III. Connecting with Customers: Chapter 5 -- Creating Customer Value, Satisfaction

Connecting with your customers. Harvard Business School.

analysis : a process overview -- Becoming lean -- Vsa in action -- Managing channel loyalty : a necessary

Strategic database marketing : the masterplan for starting and managing a profitable, customer

buying behaviour -- Consumer loyalty -- Building relationships with customers -- E-commerce and its value

Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty / Van Hooser

Customer relations -- Management.

Market-based management : strategies for growing customer value and profitability / Best, Roger J.

Customer services.

Consumer insight : how to use data and market research to get closer to your customer / Stone

rather than confrontation, and the most formidable barrier of all to your competition - customer loyalty

managing products -- Internal marketing -- Building customer loyalty through quality -- Pricing products

alternatives; 6. Outlet selection and purchase; 7. Postpurchase processes, customer satisfaction and consumer

Customer loyalty.

Buying -- 4. Customer Acquisition -- 5. Building a Customer Database -- 6. Customer Retention - Building

The loyalty effect : the hidden force behind growth, profits, and lasting value / Reichheld

encourage loyalty and build customer relationships, and the impact of technology and ethical concerns.

. Building customer loyalty through quality. -- 12. Pricing products : pricing considerations, approaches

Customer relations.