-leadership are replacing command-and-control management. Companies are looking for employees with emotional

-- Remote Monitoring Systems -- Self-Healing Systems -- Software Distribution Systems -- Service Desk

nature, causes, and control -- Groups and individuals: the consequences of belonging -- Social psychology

: evaluating the social world -- The self: understanding "Who Am I? -- Prejudice: its causes, effects, and

-confidence -- Motivation -- Arousal and activation -- Stress and anxiety -- Concentration and attention control -- Coping