by
Sharrock, Robert.
Format:
Books
Publication Date
2016
Excerpt:
system -- The bank-customer relationship -- Miscellaneous banking services -- Payment -- Payment systems
by
Knapp, Donna, author.
Format:
Books
Publication Date
2014
Excerpt:
Computer service industry -- Customer services.
by
Kotler, Philip (Philip J.), 1931-
Format:
Books
Publication Date
2014 2013
Excerpt:
. Consumer-Driven Marketing Strategy -- 8. Products, Services, and Brands: Building Customer Value -- 9. New
by
Knapp, Donna.
Format:
Books
Publication Date
2010
Excerpt:
Computer industry -- Customer services -- Management.
by
Kotler, Philip.
Format:
Books
Publication Date
2010
Excerpt:
, services and brands : building customer value -- New-product development and product life-cycle strategies
by
Futrell, Charles.
Table of contents http://catdir.loc.gov/catdir/toc/ecip0620/2006030126.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0708/2006030126-d.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0708/2006030126-d.html
Format:
Books
Publication Date
2008
Excerpt:
Fundamentals of selling : customers for life through service / Futrell, Charles.
by
Kotler, Philip.
Table of contents http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Inhaltsverzeichnis http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Inhaltsverzeichnis http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA
Format:
Books
Publication Date
2006
Excerpt:
Demand -- Part III. Connecting with Customers: Chapter 5 -- Creating Customer Value, Satisfaction
by
Cravens, David W.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0619/2004061068-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0619/2004061068-d.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0619/2004061068-d.html
Format:
Books
Publication Date
2006
Excerpt:
includes customer service, technology, customer relationships, pricing, and the global economy." "The cases
by
Harris, Peter J. (Peter James), 1944-
Table of contents http://catdir.loc.gov/catdir/toc/fy0611/2006296416.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0805/2006296416-d.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0805/2006296416-d.html
Format:
Books
Publication Date
2006
Excerpt:
hospitality services / Peter Harris -- Cross-border reporting for performance evaluation / Ian Graham -- Cost
by
Kotler, Philip.
Format:
Books
Publication Date
2006
Excerpt:
right relationships with the right customers -- Product, services, and branding strategy -- New
by
Sanderson, Susan M.
Format:
Electronic Resources
Publication Date
2004
Excerpt:
Computer industry -- Customer services -- Management.
by
Kotler, Philip.
Format:
Books
Publication Date
2004
Excerpt:
: partnering to build customer relationships -- Marketing in the digital age : making new customer connections
by
Brink, A. (Annekie)
Format:
Books
Publication Date
2004
Excerpt:
Customer relationship management & customer service / Brink, A. (Annekie)
by
Hutt, Michael D.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-d.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-d.html
Format:
Books
Publication Date
2004
Excerpt:
. Managing services for business markets. -- 14. Managing business marketing channels. -- 15. Pricing
by
Perreault, William D., Jr.
Format:
Books
Publication Date
2002
Excerpt:
customer service and logistics -- Retailers, wholesalers, and their strategy planning -- Promotion
by
Richardson, Paul, 1962-
Table of contents http://catdir.loc.gov/catdir/toc/mh021/00056868.html
Publisher description http://catdir.loc.gov/catdir/description/mh021/00056868.html
Publisher description http://catdir.loc.gov/catdir/description/mh021/00056868.html
Format:
Books
Publication Date
2001
Excerpt:
brand image, enhance customer relations, and create entirely new distribution channels for products and
by
Allen, Kathleen R.
Table of contents http://catdir.loc.gov/catdir/toc/wiley022/99069708.html
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=715959
Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley044/99069708.html
Publisher description http://catdir.loc.gov/catdir/description/wiley038/99069708.html
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=715959
Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley044/99069708.html
Publisher description http://catdir.loc.gov/catdir/description/wiley038/99069708.html
Format:
Books
Publication Date
2000
Excerpt:
new world. You are nothing without a customer -- Focusing your efforts with a marketing plan -- Does
by
Els, Lien.
Format:
Books
Publication Date
2000
Excerpt:
Customer services -- Management.
by
Laws, Eric, 1945-
Format:
Books
Publication Date
1997
Excerpt:
Managing packaged tourism : relationships, responsibilities and service quality in the inclusive
by
Aguilar, Leslie.
Format:
Books
Publication Date
1996
Excerpt:
Multicultural customer service : providing outstanding service across cultures / Aguilar, Leslie.
by
Perreault, William D.
Format:
Books
Publication Date
1996
Excerpt:
customers and their buying behavior -- Elements of product planning for goods and services -- Product
by
Evans, Wendy, 1940-
Format:
Books
Publication Date
1993
Excerpt:
Customer services.
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