1. The systems development environment -- 2. Managing the information systems project -- 3. Systems planning and selection -- 4. Determining system requirements -- 5. Structuring system requirements: process modeling -- 6. Structuring system requirements: Conceptual data modeling -- 7. Selecting the best alternative design strategy -- 8. Designing the human interface -- 9. Designing databases -- 10. Systems implementation and operation -- Appendices A-B -- References -- Glossary of acronyms -- Glossary of terms -- Index.