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1. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Management and Improvement Frameworks and Standards -- Total Quality Management (TQM) -- Six Sigma -- ISO
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2. 
Cover image for Exam ref 70-411 : administering Windows Server 2012 R2
Exam ref 70-411 : administering Windows Server 2012 R2
by 
Russel, Charlie, author.
Safari Books Online http://proquest.safaribooksonline.com/?fpi=9780133988161
Cover http://swbplus.bsz-bw.de/bsz417228627cov.htm
Volltext http://proquest.tech.safaribooksonline.de/9780133988161
http://proquest.safaribooksonline.com/9780133988161
Format: 
Books
Publication Date 
2014
Excerpt: 
Software configuration management -- Examinations -- Study guides.
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