by
Aaker, David A.
Format:
Books
Publication Date
2010 1996
Excerpt:
Building strong brands / Aaker, David A.
by
Aaker, David A.
Format:
Books
Publication Date
2002
Excerpt:
Building strong brands Aaker, David A.
by
Hawkins, Del I.
Inhaltsverzeichnis Consumer behavior
Format:
Electronic Resources
Publication Date
2004
Excerpt:
Consumer behavior : building marketing strategy / Hawkins, Del I.
by
Schmidt, Siegfriedt.
Format:
Books
Publication Date
2013
Excerpt:
Architective : building construction standards for South Africa / Schmidt, Siegfriedt.
by
Alexander, Gordon (Building expert), author, editor-in-chief.
Format:
Books
Publication Date
2016
Excerpt:
The how-to of building : practical building guide / Alexander, Gordon (Building expert), author
by
Siewierski, Cheryl, author.
Format:
Books
Publication Date
2020
Excerpt:
An introduction to scholarship : building academic skills for tertiary study / Siewierski, Cheryl
by
Bougie, Roger, author.
Format:
Books
Publication Date
2020
Excerpt:
Research methods for business : a skill-building approach / Bougie, Roger, author.
by
Tonkin, Madison
Format:
Manuscript
Publication Date
2016
Excerpt:
A research study to determine required brand building aspects in Cape Town's cosmetics industry
by
Siewierski, Cheryl, author.
Format:
Books
Publication Date
2015
Excerpt:
An introduction to scholarship : building academic skills for tertiary study / Siewierski, Cheryl
by
Cogan, Tatum.
Format:
Manuscript
Publication Date
2015
Excerpt:
Building strong brands through Action Research : a case study of the Humphry Baby brand / Cogan
by
Jordan, Dianne.
Format:
Manuscript
Publication Date
2015
Excerpt:
building of female South African micro celebrities / Jordan, Dianne.
by
Goddard, Roxy.
Format:
Manuscript
Publication Date
2014
Excerpt:
building approach within the South African industry / Goddard, Roxy.
by
Van Beeck, Rebecca Looringh.
Format:
Manuscript
Publication Date
2014
Excerpt:
Brand space : exploring physical space for brand-building : an informed perspective / Van Beeck
by
Van Aswegen, Este.
Format:
Manuscript
Publication Date
2014
Excerpt:
Key success factors in building an independent fashion brand : a Cape Town perspective / Van
by
Van Eck, Jaco.
Format:
Manuscript
Publication Date
2013
Excerpt:
Hot Sauce as niche product category : building cult following in Cape Town based on brand
by
Tavleieva, Tsvitana.
Format:
Manuscript
Publication Date
2013
Excerpt:
Nutritional labels for pregnant customers at Woolworths stores : building brand loyalty among
by
Seabe, Kgomotso.
Format:
Manuscript
Publication Date
2013
Excerpt:
building, culture-led gentrification and healthy brand strategy / Seabe, Kgomotso.
by
Smit, Marike.
Format:
Manuscript
Publication Date
2013
Excerpt:
Building trust in e-commerce, for the RSA female consumer, through the use of virtual reality
by
Bhoola, Chetna.
Format:
Manuscript
Publication Date
2013
Excerpt:
brand engagement as a fundamental brand building principle / Bhoola, Chetna.
by
Keller, Kevin Lane, 1956-
Format:
Books
Publication Date
2013
Excerpt:
Strategic brand management : building, measuring, and managing brand equity / Keller, Kevin Lane
by
Keeley, Larry.
Format:
Books
Publication Date
2013
Excerpt:
Ten types of innovation : the discipline of building breakthroughs / Keeley, Larry.
by
Keown, Lisa Robyn.
Format:
Manuscript
Publication Date
2012
Excerpt:
The non-profit brand : exploring the discordance between brand promise and brand building education
by
Keller, Kevin Lane, 1956-
Inhaltsverzeichnis
Table of contents http://catdir.loc.gov/catdir/toc/ecip079/2007003552.html
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Format:
Books
Publication Date
2008
Excerpt:
Strategic brand management : building, measuring, and managing brand equity / Keller, Kevin Lane
by
Mark, Margaret.
Table of contents http://catdir.loc.gov/catdir/toc/mh021/2001274378.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh041/2001274378.html
Publisher description http://catdir.loc.gov/catdir/description/mh021/2001274378.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh041/2001274378.html
Publisher description http://catdir.loc.gov/catdir/description/mh021/2001274378.html
Format:
Books
Publication Date
2001
Excerpt:
The hero and the outlaw : building extraordinary brands through the power of archetypes / Mark
by
Senge, Peter M.
Format:
Books
Publication Date
1994
Excerpt:
The fifth discipline fieldbook : strategies and tools for building a learning organisation / Senge
by
Kotler, Philip, author.
Format:
Books
Publication Date
2024
Excerpt:
strategy: Creating value for target customers -- Products, services, and brands: Building customer value
by
Barlow, DH
Format:
Books
Publication Date
2023
Excerpt:
-- 13Planning for the harvest-- 14Building customer relationship-- 15Product development and supply
by
Rodriguez, Miri, author.
Format:
Books
Publication Date
2023
Excerpt:
: building an integrated marketing plan with story -- The brand story hero: put your customers at the heart
by
Percy, Larry Verfasser. (DE-588)170799492
Format:
Books
Publication Date
2023
Excerpt:
Corporate identity, imange, and reputation-- Building corporate identity, imane, and reputation-- Corporate
by
Landa, Robin, author.
Format:
Books
Publication Date
2022
Excerpt:
, inclusion, & purpose-led marketing -- Building a culture for results.
by
Kotler, Philip, author.
Format:
Books
Publication Date
2021
Excerpt:
. Products, Services, and Brands: Building Customer Value -- 9. Developing New Products and Managing the
by
Kotler, Philip, author.
Format:
Books
Publication Date
2021
Excerpt:
: machines are cool, but humans are warm -- Data-driven marketing : building a data ecosystem for better
by
Kilmer, Rosemary, author.
Format:
Books
Publication Date
2021
Excerpt:
Building -- Details -- Drawings.
by
Williams, Richard, 1933-2019, author.
Format:
Books
Publication Date
2021
Excerpt:
Richard Williams provides the building blocks of how to construct walks, using stick figures to make it
by
Smith, Scott, 1967- author.
Format:
Books
Publication Date
2020
Excerpt:
effectiveness - tools for monitoring and measuring fitness of approach -- What to do next? Building a futuring
by
Chernev, Alexander, author
Format:
Books
Publication Date
2020
Excerpt:
understanding the key principles of building enduring brands. This book presents a cohesive framework for brand
by
Heussner, Tobias, editor.
Format:
Books
Publication Date
2019
Excerpt:
and sexuality in games -- Building a universe -- Writing for non-digital games (board games) -- From
by
Tybout, Alice M. éditeur intellectuel.
Format:
Books
Publication Date
2019
Excerpt:
strategically about your brand. Brand positioning : the foundation for building a strong brand / Alice M. Tybout
by
Ching, Francis D. K., 1943- author.
Format:
Books
Publication Date
2018
Excerpt:
1. Interior space -- 2. Interior design -- 3. A design vocabulary -- 4. Interior building elements
by
Beverland, Michael, author.
Format:
Books
Publication Date
2018
Excerpt:
meaning over time -- 5. The beginnings-new brand co-creation -- 6. Building and maintaining a brand
by
Berman, Barry, author.
Format:
Books
Publication Date
2018
Excerpt:
Preface -- An overview of strategic retail management -- An introduction to retailing -- Building
by
Elliott, Richard H., author.
Format:
Books
Publication Date
2018
Excerpt:
. Brand equity and brand building -- Brand equity -- Brand communication -- Measuring brand performance
by
Lewrick, Michael.
Format:
Books
Publication Date
2018
Excerpt:
building Blockchain applications.
by
Smith, P. R. (Paul Russell), 1957- author.
Format:
Books
Publication Date
2017
Excerpt:
-- Digital customers -- Social media marketing -- Designing digital experiences -- Traffic building
by
Wegelin, H. W. (Hans Willem), 1940-
Format:
Books
Publication Date
2017
Excerpt:
Building -- Study and teaching -- Africa, Southern.
by
Warren, Andrew
Format:
Manuscript
Publication Date
2017
Excerpt:
Brand building -- Research -- South Africa
by
Longenecker, Justin G. (Justin Gooderl), 1917-2005, author.
Format:
Books
Publication Date
2017
Excerpt:
. Building customer relationships -- 15. Product development and supply chain management -- 16. Pricing and
by
Burd, Barry, author.
Format:
Books
Publication Date
2017
Excerpt:
Getting started with Java. All about Java ; All about software ; Using the basic building blocks
by
Ritter, Marli
Format:
Books
Publication Date
2017
Excerpt:
building blocks to achieve just that. The book starts with the basics of UX, the relationship between Human
by
Deitel, Paul J., author.
Format:
Books
Publication Date
2016
Excerpt:
–beginning with a test-drive of the Tip Calculator app in Chapter 1, then building one new app in each of
by
Smith, Kerry, 1963- author.
Format:
Books
Publication Date
2016
Excerpt:
, and building stronger relationships with consumers who buy more, buy quicker ... and buy forever
by
Kilmer, W. Otie, author.
Format:
Books
Publication Date
2016
Excerpt:
Building -- Details -- Drawings.
by
Gustafson, Aaron, author.
Format:
Books
Publication Date
2016
Excerpt:
"Building an elegant, functional website requires more than just knowing how to code. In Adaptive
by
Marsh, Joel, author.
Format:
Books
Publication Date
2016
Excerpt:
goals and business goals -- UX is a process -- Gathering requirements -- Building consensus -- Behavior
by
Menard, Michelle.
Format:
Books
Publication Date
2015
Excerpt:
triggers and creating enviromnent interactions; Building adversaries and AI; Designing the game's GUI
by
Bryant, Robert Denton, 1963-
Format:
Books
Publication Date
2015
Excerpt:
building block of interactive narrative ; What is a game designer? ; Our theory of fun ; Mechanics = active
by
Parumasur, Sanjana Brijball, editor.
Format:
Books
Publication Date
2014
Excerpt:
-- Chapter 16. Building relationships with customers -- Chapter 17. The online world and consumer behaviour.
by
Kotler, Philip (Philip J.), 1931-
Format:
Books
Publication Date
2014 2013
Excerpt:
. Consumer-Driven Marketing Strategy -- 8. Products, Services, and Brands: Building Customer Value -- 9. New
by
Drewniany, Bonnie L., author.
Format:
Books
Publication Date
2014
Excerpt:
-- Integrated marketing communications: building strong relationships between the brand and the consumer -- The
by
Pasqua, Rachel.
Format:
Books
Publication Date
2013
Excerpt:
. The easy-to-follow tips on building stronger consumer relationships through apps and social networking
by
Wheeler, Alina.
E-book - Full text from Dawsonera. To print, you will need to select one page at a time
Dawsonera http://www.dawsonera.com/depp/reader/protected/external/AbstractView/S9781118418741
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1212/2012020851-t.html
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Format:
Books
Publication Date
2013
Excerpt:
"A revised new edition of the bestselling toolkit for creating, building, and maintaining a strong
by
Piotrowski, Christine M., 1947-
Format:
Books
Publication Date
2013
Excerpt:
products ; The buyer decision-making process ; Buyer demographics ; Building client relationships ; Selling
by
Daniels, Lawrence J., 1942-
Format:
Books
Publication Date
2013
Excerpt:
-- Early missteps : an object lesson -- Partnering -- Do you really need a business plan? -- Building a
by
Jooste, C. J. (Christiaan Johannes), 1947-
Format:
Books
Publication Date
2012
Excerpt:
cycle -- Global strategies -- Relationship building strategies -- Brand strategies -- Building brand and
by
Sachs, Jonah, author.
Format:
Books
Publication Date
2012
Excerpt:
work together to create deeper meaning and stronger partnerships in building a better world ; Brands
by
Troelsen, Andrew W.
Additional Information at Google Books
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1502/2012554044-t.html
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Format:
Books
Publication Date
2012
Excerpt:
-- Working with C# Response Files -- Building .NET Applications Using Notepad++ -- Building .NET Applications
by
Bishop, Peter C.
Format:
Books
Publication Date
2012
Excerpt:
boundaries of the possible -- Committing to goals they do not know how to achieve -- Building bridges when
by
Solarski, Chris, author.
Format:
Books
Publication Date
2012
Excerpt:
sheet -- Level 07: Environment Design. Character/Environment Shapes ; Building Construction ; Character
69.
by
Klopper, H. B., 1974-
Format:
Books
Publication Date
2011
Excerpt:
geographic boundaries -- Building a brand dashboard -- Personal branding.
by
Scott, David Meerman.
Format:
Books
Publication Date
2011
Excerpt:
-- Building an audience for your new blog -- Tag, and your buyer is it -- Fun with Sharpies (and Sharpie fans
by
De Vos, A. S.
Format:
Books
Publication Date
2011
Excerpt:
research -- Participatory action research -- Building a scientific base for the helping professions.
by
Maivald, James J.
Format:
Electronic Resources
Publication Date
2010
Excerpt:
: InDesign CS5 essential skills -- InDesign lesson 2: building documents with master pages -- InDesign lesson
by
Dahlén, Micael.
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016215906&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
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Format:
Books
Publication Date
2010
Excerpt:
and techniques of positioning -- Building brand equity -- Brand narrative and relational management
by
Beaird, Jason.
Format:
Books
Publication Date
2010
Excerpt:
-- Building texture -- Application : clipping and saving -- 4. Typography. Taking type to the web -- Text
by
Stratten, Scott.
Format:
Books
Publication Date
2010
Excerpt:
relationships, then, no matter your enterprise, building good relationships is your business. UnMarketing
by
Grant, Kevin, 1968-
Format:
Books
Publication Date
2010
Excerpt:
maturity of IT governance -- Corporate Governance of Information Communications Technology -- Building
by
Kotler, Philip.
Format:
Books
Publication Date
2010
Excerpt:
, services and brands : building customer value -- New-product development and product life-cycle strategies
by
Osterwalder, Alexander, author.
Format:
Books
Publication Date
2010
Excerpt:
Definition of a business model -- The 9 building blocks -- The business model canvas -- Unbundling
by
Boylston, Scott, 1963-
Format:
Books
Publication Date
2009
Excerpt:
:structure : Materials and construction -- Case studies in building prototypes.
by
Tidd, Joseph, 1960-
Table of contents http://www.gbv.de/dms/zbw/585834911.pdf
Format:
Books
Publication Date
2009
Excerpt:
-- Decision making under uncertainty -- Building the innovation case -- Creating new products and services
by
Poggenpohl, Sharon Helmer.
Format:
Books
Publication Date
2009
Excerpt:
Introduction. Time for change: building a design discipline / Design research. Perspectives on
by
Smith, Bruce.
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0917/2008932745-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0917/2008932745-d.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0917/2008932745-d.html
Format:
Books
Publication Date
2008
Excerpt:
Equipment -- Team building -- Pre-production -- Lighting -- Production -- Post
by
Ouwersloot, Hans.
Format:
Books
Publication Date
2008
Excerpt:
-- Media characteristics -- The Internet and interactivity -- Media planning -- Building the brand: product
by
Du Plessis, Erik.
Table of contents http://catdir.loc.gov/catdir/toc/ecip0810/2008005803.html
Format:
Books
Publication Date
2008
Excerpt:
memory -- The structure of the brain -- Neurons: the building blocks of the brain -- Learning and emotion
by
Kapferer, Jean-Noël.
Klappentext
Klappentext
Table of contents http://catdir.loc.gov/catdir/toc/ecip0727/2007037849.html
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Format:
Books
Publication Date
2008
Excerpt:
? -- Brand equity in question -- Strategic implications of branding -- Brand and business building -- From
by
Pricken, Mario.
Format:
Books
Publication Date
2008
Excerpt:
. Building your DreamTeam -- 1.04. Switch on all five senses -- 1.05. Always separate the ideas phase from
by
Arens, William F.
Table of contents http://catdir.loc.gov/catdir/toc/ecip077/2006103506.html
Format:
Books
Publication Date
2008
Excerpt:
-- Relationship building : direct marketing, personal selling, and sales promotion -- Relationship building
by
Clow, Kenneth E.
Format:
Books
Publication Date
2007
Excerpt:
communications programme. It incorporates Internet exercises and a 'Building an IMC Campaign' project, with free
by
Scott, David Meerman.
Table of contents http://catdir.loc.gov/catdir/toc/ecip077/2006102241.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0741/2006102241-b.html
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Format:
Books
Publication Date
2007
Excerpt:
Action plan for harnessing the power of the new rules -- You are what you publish : building your
by
Stevens, Garth.
Format:
Books
Publication Date
2006
Excerpt:
South Africa: epistemological challenges and issues related to training -- Race, nation-building and
by
Cant, M. C. (Michael Colin), 1957-
Format:
Books
Publication Date
2006
Excerpt:
buying behaviour -- Consumer loyalty -- Building relationships with customers -- E-commerce and its value
by
Kotler, Philip.
Table of contents http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html
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Format:
Books
Publication Date
2006
Excerpt:
-- Identifying Market Segments & Targets -- Part IV. Building Strong Brands: Chapter 9 -- Creating Brand Equity
by
Kotler, Philip.
Format:
Books
Publication Date
2006
Excerpt:
-- Business markets and business buyer behavior -- Segmentation, targeting, and positioning : building the
by
Sachs, Albie, 1935-
Format:
Video disc
Publication Date
2006
Excerpt:
Johannesburg (South Africa) -- Buildings, structures, etc.
by
Sartain, Libby, 1954-
Table of contents http://catdir.loc.gov/catdir/toc/ecip067/2006001081.html
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Publication Date
2006
Excerpt:
consistently deliver the experience the customer brand promises. By building the employer brand from inside the
by
Chun, Russell.
Table of contents http://catdir.loc.gov/catdir/toc/fy0613/2006273495.html
Format:
Electronic Resources
Publication Date
2006
Excerpt:
pt. 1: Approaching advanced animation. Building complexity ; Working with video -- pt. 2
by
Childs, Peter, 1962-
Format:
Books
Publication Date
2006
Excerpt:
Film : The matrix and the I-pod -- Approach : cyberphilosophy -- Building : shopping in utopia
by
Hurter, Bill.
Format:
Books
Publication Date
2005
Excerpt:
. Building Groups -- Ch. 4. Building Big Groups -- Ch. 5. Outdoor Lighting -- Ch. 6. Indoor Lighting.
by
Love, Peter E. D.
Format:
Books
Publication Date
2005
Excerpt:
project-based professional services firms : an international comparison / Patrick S.W. Fong -- Building a
by
Du Plessis, Erik.
Format:
Books
Publication Date
2005
Excerpt:
-- 5. Neurons : the building blocks of the brain -- Neurons -- Synapses -- Neurons in action -- Hinton
by
Lindström, Martin, 1970-
Sample text http://catdir.loc.gov/catdir/enhancements/fy0641/2004056438-s.html
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Format:
Books
Publication Date
2005
Excerpt:
, BRAND sense explains Martin Lindstrom's innovative six-step program for bringing brand building into the
by
Kline, David, 1950-
Format:
Books
Publication Date
2005
Excerpt:
/ Marketers must learn to respect their customers / Building a more powerful network with blogging / The new
by
Tybout, Alice M.
Table of contents http://catdir.loc.gov/catdir/toc/ecip059/2005007457.html
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Format:
Books
Publication Date
2005
Excerpt:
Sawhney -- Building a brand-driven organization / Scott Davis -- Measuring brand value / Don E. Schultz
by
Kotler, Philip.
Table of contents http://catdir.loc.gov/catdir/toc/wiley041/2003026035.html
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Format:
Books
Publication Date
2004
Excerpt:
's product and service policies need tightening -- Your company's brand-building and communication skills are
by
Kotler, Philip.
Format:
Books
Publication Date
2004
Excerpt:
: building the right relationships with the right customers -- Product, services, and branding strategies
by
Aitchison, Jim.
Format:
Books
Publication Date
2004
Excerpt:
works, how brand-building methodologies are changing, how to get an idea, and how copy and art should be
by
Patterson, Freeman, 1937-
Format:
Books
Publication Date
2004
Excerpt:
instructions on putting those building blocks together to create balance, proportion, and rhythm in photographs.
by
Samara, Timothy.
Table of contents http://catdir.loc.gov/catdir/toc/ecip0415/2004002733.html
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Format:
Books
Publication Date
2004
Excerpt:
: the visual tool kit -- Form and function: building the bigger picture -- Expressing the unspoken
by
Schein, Edgar H.
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Format:
Books
Publication Date
2004
Excerpt:
; Culture typologies ; Deciphering culture -- pt. 3. The leadership role in Culture building, embedding, and
by
Bedbury, Scott.
Format:
Books
Publication Date
2003 2002
Excerpt:
-- Building brandwidth -- Show some emotion -- Brand environmentalism -- Brand leadership -- Branding and the
by
Satterthwaite, Frank.
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh041/2002152912.html
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Format:
Books
Publication Date
2003
Excerpt:
Building, using, and maintaining your career portfolio -- Introduction : what is a career portfolio
by
Wachtmeister, Jesper.
Format:
Video disc
Publication Date
2003
Excerpt:
Documentary about modern Japanese architecture, and its impact on the Nordic building tradition
by
Tekinbaş, Katie Salen.
Additional Information at Google Books
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Format:
Books
Publication Date
2003
Excerpt:
new concepts, strategies, and methodologies for creating and understanding games. Building an
by
Day, Christopher, 1942-
Format:
Books
Publication Date
2003
Excerpt:
building design -- Pt. 4 Process Development: Two Projects -- 11.From experimental method to built project
by
Bedbury, Scott.
Sample text http://catdir.loc.gov/catdir/enhancements/fy0719/2001046559-s.html
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Format:
Books
Publication Date
2002
Excerpt:
All aboard the brandwagon -- Cracking your brand's genetic code -- Building brandwidth -- Show some
by
Sutton, Robert I.
Format:
Books
Publication Date
2002
Excerpt:
) -- Putting the Weird Ideas to Work -- Building Companies Where Innovation Is a Way of Life.
by
Ghemawat, Pankaj.
Format:
Books
Publication Date
2001
Excerpt:
/ Anticipating Competitive and Cooperative Dynamics -- Building and Sustaining Success /
by
Thompson, Arthur A., 1940-
Format:
Books
Publication Date
2001
Excerpt:
diversified companies -- Evaluating the strategies of diversified companies -- Building resource strengths and
by
Arnold, George T.
Table of contents http://catdir.loc.gov/catdir/toc/mh023/99025514.html
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Format:
Books
Publication Date
2000
Excerpt:
Part I. Building sentences. 25 ways to improve writing immediately. Nouns -- Pronouns -- Noun
by
Thompson, Arthur A., 1940-
Format:
Books
Publication Date
1998
Excerpt:
Companies. 9. Implementing Strategy: Building Resource Capabilities and Structuring the Organization. 10
by
Liebenberg, Sybert.
Format:
Books
Publication Date
1997
Excerpt:
building / Participation and development planning / Public financial management / Participatory learning
by
Sproule, J. Michael, 1949-
Table of contents http://catdir.loc.gov/catdir/toc/mh022/96083189.html
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Publisher description http://catdir.loc.gov/catdir/description/mh022/96083189.html
Format:
Books
Publication Date
1997
Excerpt:
Getting started -- Your resources -- The first speech -- Listening to evaluate -- Building blocks
by
Duncan, Tom (Thomas R.)
Format:
Books
Publication Date
1997
Excerpt:
strategically use new relationship-building tools, database management systems and communication technologies to
by
Adelman, Bob.
Format:
Books
Publication Date
1994 1987
Excerpt:
New York (N.Y.) -- Buildings, structures, etc.
by
Kim, U-jung.
Format:
Books
Publication Date
1992
Excerpt:
Most of Your Time. 26. How to Become a Wizard. 27. An Exercise for Building Your Self-confidence. 28
by
Laurel, Brenda.
Format:
Books
Publication Date
1990
Excerpt:
/ Jason Gervich -- A writer's desktop / Rob Swigart -- Building user-centered on-line help / Abigail
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