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1. 
Cover image for The call centre training handbook : a complete guide to learning & development in contact centres
The call centre training handbook : a complete guide to learning & development in contact centres
by 
Wilson, John P. (John Peter), 1955 August 11-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html
Format: 
Books
Publication Date 
2009
Excerpt: 
/ Wilson, John P. (John Peter), 1955 August 11-
Available: Copies:
2. 
Cover image for Sport and leisure operations management
Sport and leisure operations management
by 
McMahon-Beattie, Una.
Format: 
Books
Publication Date 
2004
Excerpt: 
Management : the role of the mystery shopper / John Harris and Julian Leybourne -- Footbal revenue management
Available: Copies:
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