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1. 
Cover image for Command performance : the art of delivering quality service
Command performance : the art of delivering quality service
Format: 
Books
Publication Date 
1994
Excerpt: 
/ Michael Treacy and Fred Wiersema -- The Service-Driven Service Company / Leonard A. Schlesinger and James
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2. 
Cover image for Fictions of masculinity : crossing cultures, crossing sexualities
Fictions of masculinity : crossing cultures, crossing sexualities
by 
Murphy, Peter Francis.
Format: 
Books
Publication Date 
1994
Excerpt: 
Fictions of masculinity : crossing cultures, crossing sexualities / Murphy, Peter Francis.
Available: Copies:
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