
The masterbrand mandate : the management strategy that unifies companies and multiplies value
Title:
The masterbrand mandate : the management strategy that unifies companies and multiplies value
Author:
Upshaw, Lynn B., 1947-
ISBN:
9780471356592
Personal Author:
Publication Information:
New York : J. Wiley, ©2000.
Physical Description:
xii, 323 pages : illustrations ; 24 cm
Contents:
Built to Change. -- MANDATE: BUILD THE CUSTOMER'S COMMUNITY. -- Grow the Masterbrand Community. -- Interactivate the Brand.comm. Extend the Online Community. -- Masterbrand: Sun Microsystems. -- THE INSIDE JOB: COACH THE CUSTOMER'S TEAM. -- Coach the Customer's Team. -- Organize to Brand-Build. -- Masterbrand: Charles Schwab & Co. -- Unify the Diverse Community. -- THE WORLD OUTSIDE: MANEUVER THE MASTERBRAND. -- Outbrand the Competition. Masterbrand: America Online. -- Interglocalize the Masterbrand. -- Moving Forward with the Mandate. -- Epilogue. -- Endnotes. -- Additional Sources. -- Acknowledgments. -- Index. -- About the Authors.
Electronic Access:
Table of contents http://catdir.loc.gov/catdir/toc/onix06/00712685.htmlContributor biographical information http://catdir.loc.gov/catdir/bios/wiley043/00712685.html
Publisher description http://catdir.loc.gov/catdir/description/wiley035/00712685.html