Search Results for Computers.

Cover image for A guide to service desk concepts

Knapp, Donna, author.

https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live

Format:

Books

Publication Date

2014

Excerpt:

Computer technical support -- Customer services -- Handbooks, manuals, etc.

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A guide to service desk concepts

Knapp, Donna.

Format:

Books

Publication Date

2010

Excerpt:

Computer industry -- Customer services -- Management.

Available: Copies:

Service support.

Great Britain. Office of Government Commerce.

Format:

Books

Publication Date

2007 2000

Excerpt:

Computer networks -- Standards.

Available: Copies:

Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives

Steinberg, Randy A.

Format:

Books

Publication Date

2006

Excerpt:

Computer technical support.

Available: Copies:

Introduction to help desk concepts and skills

Sanderson, Susan M.

Format:

Electronic Resources

Publication Date

2004

Excerpt:

Computer industry -- Customer services -- Management.

Available: Copies:

A guide to help desk concepts

Knapp, Donna.

Format:

Books

Publication Date

2003

Excerpt:

Computer technical support.

Available: Copies:

Building & managing a world class IT help desk

Wooten, Bob.

Table of contents http://catdir.loc.gov/catdir/toc/mh023/2001273323.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh042/2001273323.html
Publisher description http://catdir.loc.gov/catdir/description/mh024/2001273323.html

Format:

Books

Publication Date

2001

Excerpt:

Computer technical support.

Available: Copies:

A guide to customer service skills for the help desk professional

Knapp, Donna.

Format:

Books

Publication Date

1999

Excerpt:

Computer industry -- Customer services.

Available: Copies:

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