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1. 
Cover image for The crisis manager : facing disasters, conflicts, and failures
The crisis manager : facing disasters, conflicts, and failures
by 
Lerbinger, Otto.
Format: 
Books
Publication Date 
2012
Excerpt: 
Crisis management.
Available: Copies:
2. 
Cover image for Escalation and negotiation in international conflicts
Escalation and negotiation in international conflicts
by 
Zartman, I. William.
Publisher description http://www.loc.gov/catdir/enhancements/fy0642/2006296156-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0642/2006296156-t.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Crisis management.
Available: Copies:
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