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1. 
Cover image for Negotiating success : tips and tools for building rapport and dissolving conflict while still getting what you want
Negotiating success : tips and tools for building rapport and dissolving conflict while still getting what you want
by 
Hornickel, Jim, 1952-
Format: 
Books
Publication Date 
2014
Excerpt: 
parties. Offers tips and tools, such as how to use positive psychology to unite your team, emotional
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2. 
Cover image for Understanding conflict resolution
Understanding conflict resolution
by 
Wallensteen, Peter, 1945-
Table of contents only http://www.loc.gov/catdir/toc/fy12pdf02/2011924400.html
Format: 
Books
Publication Date 
2012
Excerpt: 
prevention -- Predicting escalation -- 10.3.Third Parties and Mediation -- Entering a conflict -- Approaches
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