Why we shop : emotional rewards and retail strategies

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Title:

Why we shop : emotional rewards and retail strategies

Author:

Pooler, Jim.

ISBN:

9780275981723

Personal Author:

Pooler, Jim.

Publication Information:

Westport, Conn. : Praeger, 2003.

Physical Description:

p. cm.

Contents:

1. Introduction -- I. How Shopping Has Changed -- 2. Shopping outside the Box -- 3. The Shopping Information Gap -- II. The Reasons We Shop Today -- 4. The Mindset of Shopping -- 5. Motivations for Shopping -- 6. Shopping from the Heart -- 7. The Passionate Shopper -- 8. Emotional Rewards -- 9. Shopping in the Demographic Stages of Life -- III. The Challenge for Retailers -- 10. The Levels of Retail Need -- 11. Retail Strategies -- 12. Internet Retailing -- 13. Conclusion.

Abstract:

"For those in retailing and marketing, this guide to the fickle consumer's mindset offers concrete and practical advice on modern shopping behavior, along with important insights into the shopping psyche. Comprehending why people shop as they do is a daunting challenge for today's retailer. For example, why do people shop for bargain groceries yet purchase the latest luxury-model SUV? Why do people feel justified in splurging for Christmas, birthdays, or anniversaries, but suffer guilt from over-spending at other times of the year? Is clothes-shopping all about price and practicality, or is it more about emotional reward and psychological needs? Is the excitement in the quest or the acquisition? Why is there such a thing as a morning-after "urge to return" among certain shoppers, while others refuse to return an item even if it's flawed or doesn't fit?

Pooler probes to the heart of today's complex shopper, providing valuable insights for retailers, advertisers, marketers, and consumers."--BOOK JACKET.

Subject Term:

Consumer behavior.

Shopping -- Psychological aspects.

Retail trade.

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168015707983	658.8342 P822W 2003	1	Searching... Unknown

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Summary

Shopping is one of the most challenging and rewarding human activities. Pooler offers a captivating exploration of the emotional and psychological dimensions of shopping. What drives shoppers in various situations? Why do we shop the way we do? Why do people go to malls, boutiques, and Web sites with their credit cards in hand, despite not knowing what it is they're looking for? This book answers such questions, taking an incisive look at how shopping and shoppers have changed in recent years.

For those in retailing and marketing, this guide to the fickle consumer's mindset offers concrete and practical advice on modern shopping behavior, along with important insights into the shopping psyche. Comprehending why people shop as they do is a daunting challenge for today's retailer. For example, why do people shop for bargain groceries yet purchase the latest luxury-model SUV? Why do people feel justified in splurging for Christmas, birthdays, or anniversaries, but suffer guilt from over-spending at other times of the year? Is clothes-shopping all about price and practicality, or is it more about emotional reward and psychological needs? Is the excitement in the quest or the acquisition? Why is there such a thing as a morning-after urge to return among certain shoppers, while others refuse to return an item even if it's flawed or doesn't fit? Pooler probes to the heart of today's complex shopper, providing valuable insights for retailers, advertisers, marketers, and consumers.