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1. 
Cover image for Make your brand matter : experience-driven solutions to capture customers and keep them loyal
by 
Soechtig, Steven G., author.
Format: 
Books
Publication Date 
2022
Excerpt: 
Make your brand matter : experience-driven solutions to capture customers and keep them loyal /
Available: Copies:
2. 
Cover image for Care packages for your customers : an idea a week to enhance customer service
by 
Glanz, Barbara A.
Format: 
Books
Publication Date 
2007
Excerpt: 
's experience, Part two -- Brainstorm ways you can enhance your customer's experience, Part three -- Focus on
Available: Copies:
3. 
Cover image for Predicting market success : new ways to measure customer loyalty and engage customers with your brand
by 
Passikoff, Robert, 1948-
Format: 
Books
Publication Date 
2006
Excerpt: 
research methods. Based on years of experience as a brand consultant, Robert Passikoff shows you how to
Available: Copies:
4. 
Cover image for Who stole my customer?? : winning strategies for creating and sustaining customer loyalty
by 
Thompson, Harvey.
Format: 
Books
Publication Date 
2004
Excerpt: 
-- Winning Customer Experience -- What They Want: Ten Myths About Your Customers -- What They Need: Customer
Available: Copies:
5. 
Cover image for The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability
by 
Freeland, John G.
Format: 
Books
Publication Date 
2003
Excerpt: 
for Creating the Customer Experience / Gaining Customer Insights -- Introduction: Gaining Customer
Available: Copies:
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