Search Results for

1.

Brand storytelling : put customers at the heart of your brand story

by

Rodriguez, Miri, author.

Format:

Books

Publication Date

2023

Available: Copies:

2.

Personal selling

by

Bogaards, M., author.

Format:

Books

Publication Date

2020

Available: Copies:

3.

Supplier relationship management : unlocking the hidden value in your supply base

by

O'Brien, Jonathan, 1967- author.

Format:

Books

Publication Date

2018

Available: Copies:

4.

Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

by

Crutcher, C. William, author.

Format:

Books

Publication Date

2014

Available: Copies:

5.

Personal selling

by

Van Heerden, Neels, 1957- editor.

Format:

Books

Publication Date

2014

Available: Copies:

6.

The marketing manifesto

by

Hood, David J.

Format:

Books

Publication Date

2013

Available: Copies:

7.

Stand out social marketing : 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presence

by

Lewis, Mike, 1975-

Format:

Books

Publication Date

2013

Available: Copies:

8.

Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

by

Grandey, Alicia.

Format:

Books

Publication Date

2013

Available: Copies:

9.

Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

by

Paharia, Rajat.

Format:

Books

Publication Date

2013

Available: Copies:

10.

Going social : excite customers, generate buzz, and energize your brand with the power of social media

by

Goldman, Jeremy.

Format:

Books

Publication Date

2013

Available: Copies:

11.

Customers first : dominate your market by winning them over where it counts the most

by

Bueno, Bolivar J.

Format:

Books

Publication Date

2012

Available: Copies:

12.

The market-driven supply chain : a revolutionary model for sales and operations planning in the new on-demand economy

by

Burrows, Robert P. (Robert Penn)

Format:

Books

Publication Date

2012

Available: Copies:

13.

The conversation company : boost your business through culture, people and social media

by

Van Belleghem, Steven.

Format:

Books

Publication Date

2012

Available: Copies:

14.

Customer service : career success through customer loyalty

by

Timm, Paul R.

Format:

Books

Publication Date

2011

Available: Copies:

15.

The new relationship marketing : how to build a large, loyal, profitable network using the social Web

by

Smith, Mari, 1966-

Format:

Books

Publication Date

2011

Available: Copies:

16.

Please every customer : delivering stellar customer service across cultures

by

Lucas, Robert W.

Format:

Books

Publication Date

2011

Available: Copies:

17.

Harvard business review on increasing customer loyalty.

Format:

Books

Publication Date

2011

Available: Copies:

18.

Harvard business review on reinventing your marketing.

Format:

Books

Publication Date

2011

Available: Copies:

19.

Wired and dangerous : how your customers have changed and what to do about it

by

Bell, Chip R.

Format:

Books

Publication Date

2011

Available: Copies:

20.

The old rules of marketing are dead : the 6 new rules for reinventing your brand & reigniting your business

by

Pearson, Timothy R.

Format:

Books

Publication Date

2011

Available: Copies:

21.

Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on Facebook (and other social networks)

by

Kerpen, Dave.

Format:

Books

Publication Date

2011

Available: Copies:

22.

The B2B executive playbook : the ultimate weapon for achieving sustainable, predictable & profitable growth

by

Geehan, Sean, author.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy1405/2011034195-d.html

Format:

Books

Publication Date

2011

Available: Copies:

23.

Effective customer care

by

Wellington, Patricia.

Format:

Books

Publication Date

2010

Available: Copies:

24.

eMarketing strategies for the complex sale

by

Albee, Ardath.

Format:

Books

Publication Date

2010

Available: Copies:

25.

Turn clicks into customers : proven marketing techniques for converting online traffic into revenue

by

Forrester, Duane.

Format:

Books

Publication Date

2010

Available: Copies:

26.

Relationship marketing : a consumer experience approach

by

Baron, Steve.

Format:

Books

Publication Date

2010

Available: Copies:

27.

The relationship revolution : closing the customer promise gap

by

Hochman, Larry.

Format:

Books

Publication Date

2010

Available: Copies:

28.

The power of appreciative inquiry : a practical guide to positive change

by

Whitney, Diana Kaplin.

Format:

Books

Publication Date

2010

Available: Copies:

29.

Relationship selling

by

Johnston, Mark W.

Format:

Books

Publication Date

2010

Available: Copies:

30.

Secrets of social media marketing : how to use online conversations and customer communities to turbo-charge your business!

by

Gillin, Paul.

Format:

Books

Publication Date

2009

Available: Copies:

31.

Cover image for The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest service companies in the world

The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest service companies in the world

by

Beemer, C. Britt.

Format:

Books

Publication Date

2009

Available: Copies:

32.

The next evolution of marketing : connect with your customers by marketing with meaning

by

Gilbreath, Bob.

Format:

Books

Publication Date

2009

Available: Copies:

33.

Open innovation in the financial services : growing through openness, flexibility and customer integration

by

Fasnacht, Daniel, 1964-

Format:

Books

Publication Date

2009

Available: Copies:

34.

The new influencers : a marketer's guide to the new social media

by

Gillin, Paul.

Format:

Books

Publication Date

2009

Available: Copies:

35.

Relationship selling

by

Johnston, Mark W.

Table of contents http://catdir.loc.gov/catdir/toc/ecip073/2006034513.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0707/2006034513-d.html

Format:

Books

Publication Date

2008

Available: Copies:

36.

The power of two : how smart companies create win-win customer-supplied partnerships that outperform the competition

by

Cordón, Carlos.

http://www.gbv.de/dms/zbw/564794457.pdf

Format:

Books

Publication Date

2008

Available: Copies:

37.

Cover image for The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

by

Knapp, Duane E.

Format:

Books

Publication Date

2008

Available: Copies:

38.

Customer care excellence : how to create an effective customer focus

by

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Available: Copies:

39.

What the customer wants you to know : how everybody needs to think differently about sales

by

Charan, Ram.

Table of contents http://catdir.loc.gov/catdir/toc/ecip0723/2007030980.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-d.html

Format:

Books

Publication Date

2007

Available: Copies:

40.

The satisfied customer : winners and losers in the battle for buyer preference

by

Fornell, Claes.

Table of contents only http://www.loc.gov/catdir/toc/ecip0720/2007024932.html

Format:

Books

Publication Date

2007

Available: Copies:

41.

The DNA of customer experience : how emotions drive value

by

Shaw, Colin.

http://www.gbv.de/dms/zbw/525506470.pdf

Format:

Books

Publication Date

2007

Available: Copies:

42.

Care packages for your customers : an idea a week to enhance customer service

by

Glanz, Barbara A.

Format:

Books

Publication Date

2007

Available: Copies:

43.

Buyer behaviour : understanding consumer psychology and marketing

by

Du Plessis, P. J. (Phillipus Jacobus), 1943-

Format:

Books

Publication Date

2007

Available: Copies:

44.

Stop acting like a seller and start thinking like a buyer : improve sales effectiveness by helping customers buy

by

Acuff, Jerry, 1949-

Table of contents http://catdir.loc.gov/catdir/toc/ecip074/2006036783.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016972314&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0741/2006036783-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0741/2006036783-d.html

Format:

Books

Publication Date

2007

Available: Copies:

45.

Lean solutions : how companies and customers can create value and wealth together

by

Womack, James P.

Format:

Books

Publication Date

2007

Available: Copies:

46.

Naked conversations : how blogs are changing the way businesses talk with customers

by

Scoble, Robert, 1965-

Format:

Books

Publication Date

2006

Available: Copies:

47.

Handbook of customer satisfaction and loyalty measurement

by

Hill, Nigel, 1952-

Format:

Books

Publication Date

2006

Available: Copies:

48.

Outside innovation : how your customers will co-design your company's future

by

Seybold, Patricia B.

Format:

Books

Publication Date

2006

Available: Copies:

49.

Build your customer strategy : a guide to creating profitable relationships

by

Barnes, James G.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006008676.html

Format:

Books

Publication Date

2006

Available: Copies:

50.

Connecting with your customers.

by

Harvard Business School.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html

Format:

Books

Publication Date

2006

Available: Copies:

51.

Beyond six sigma : profitable growth throuth customer value creation

by

Plaster, Gary.

Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html

Format:

Books

Publication Date

2006

Available: Copies:

52.

Publish and prosper : blogging for your business

by

Byron, D. L.

Format:

Books

Publication Date

2006

Available: Copies:

53.

Questions that sell : the powerful process for discovering what your customer really wants

by

Cherry, Paul.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033216.html

Format:

Books

Publication Date

2006

Available: Copies:

54.

Trust-based selling : using customer focus and collaboration to build long-term relationships

by

Green, Charles H.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0623/2005031036-b.html

Format:

Books

Publication Date

2006

Available: Copies:

55.

Up close and personal? : customer relationship marketing @ work

by

Gamble, Paul R.

Table of contents http://www.loc.gov/catdir/toc/ecip066/2006001621.html

Format:

Books

Publication Date

2006

Available: Copies:

56.

Great customer connections : simple psychological techniques that guarantee exceptional service

by

Gallagher, Richard S.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033220.html

Format:

Books

Publication Date

2006

Available: Copies:

57.

Handbook of CRM : achieving excellence in customer management

by

Payne, Adrian.

Format:

Books

Publication Date

2006

Available: Copies:

58.

The working world for young adults. Customer service an attitude not an occupation

by

Dieffenbach, Michael.

Format:

Video disc

Publication Date

2006

Available: Copies:

59.

151 quick ideas to get new customers

by

Wilson, Jerry R.

Format:

Books

Publication Date

2006

Available: Copies:

60.

Dealing with the customer from hell : a survival guide

by

Belding, Shaun.

Format:

Books

Publication Date

2005 2004

Available: Copies:

61.

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy

by

Stinnett, Bill.

Table of contents http://catdir.loc.gov/catdir/toc/ecip0422/2004019679.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh051/2004019679.html
Publisher description http://catdir.loc.gov/catdir/description/mh051/2004019679.html

Format:

Books

Publication Date

2005

Available: Copies:

62.

Revolutionize your customer experience / Colin Shaw.

by

Shaw, Colin, 1928-

Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html

Format:

Books

Publication Date

2005

Available: Copies:

63.

Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty

by

Van Hooser, Phillip, 1957-

Table of contents only http://www.loc.gov/catdir/toc/ecip0512/2005013737.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html

Format:

Books

Publication Date

2005

Available: Copies:

64.

Your client's story : know your clients and the rest will follow

by

West, Scott, 1959-

Table of contents http://www.loc.gov/catdir/toc/ecip058/2005004959.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0708/2005004959-d.html

Format:

Books

Publication Date

2005

Available: Copies:

65.

Implementing strategic change : tools for transforming an organization

by

Hoisington, Steven H., 1953-

Format:

Books

Publication Date

2005

Available: Copies:

66.

Passionate and profitable : why customer strategies fail and ten steps to do them right

by

Arussy, Lior.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html

Format:

Books

Publication Date

2005

Available: Copies:

67.

Building great customer experiences

by

Shaw, Colin, 1958-

Format:

Books

Publication Date

2005

Available: Copies:

68.

Life after the 30-second spot : energize your brand with a bold mix of alternatives to traditional advertising

by

Jaffe, Joseph, 1970-

Table of contents http://catdir.loc.gov/catdir/toc/ecip055/2005000050.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0621/2005000050-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0621/2005000050-d.html

Format:

Books

Publication Date

2005

Available: Copies:

69.

ProfitBrand : how to increase the profitability, accountability & sustainability of brands

by

Wreden, Nick.

ebrary http://site.ebrary.com/id/10096170
Table of contents http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html

Format:

Books

Publication Date

2005

Available: Copies:

70.

Culture and positioning as determinants of strategy : personality and the business organization

by

Ellson, Tony, 1953-

Table of contents http://www.loc.gov/catdir/toc/fy046/2003065683.html
Publisher description http://www.loc.gov/catdir/description/hol053/2003065683.html
Contributor biographical information http://www.loc.gov/catdir/bios/hol056/2003065683.html

Format:

Books

Publication Date

2004

Available: Copies:

71.

The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arena

by

Bacon, Terry R.

Table of contents http://www.loc.gov/catdir/toc/ecip0411/2003024328.html

Format:

Books

Publication Date

2004

Available: Copies:

72.

The consumer-- or else! : consumer-centric business paradigms

by

Schuster, Camille Passler, 1950-

Table of contents http://www.loc.gov/catdir/toc/ecip044/2003012040.html

Format:

Books

Publication Date

2004

Available: Copies:

73.

Killer customers : tell the good from the bad and crush your competitors

by

Selden, Larry.

Table of contents http://catdir.loc.gov/catdir/toc/fy053/2005295694.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0720/2005295694-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0720/2005295694-d.html

Format:

Books

Publication Date

2004

Available: Copies:

74.

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

by

Thompson, Harvey.

Format:

Books

Publication Date

2004

Available: Copies:

75.

The power of appreciative inquiry : a practical guide to positive change

by

Whitney, Diana Kaplin.

Format:

Books

Publication Date

2003

Available: Copies:

76.

The businessperson's toolbox of really useful business ideas. 2

by

Brooks, Ian Royston, 1948-

Format:

Books

Publication Date

2003

Available: Copies:

77.

What's keeping your customers up at night? : close more deals by selling to your client's pain

by

Cody, Steven.

Publisher description http://www.loc.gov/catdir/description/mh031/2002154748.html
Publisher description http://www.loc.gov/catdir/description/mh031/2002154748.html.
Contributor biographical information http://www.loc.gov/catdir/bios/mh042/2002154748.html

Format:

Books

Publication Date

2003

Available: Copies:

78.

Buyer behaviour : a multi-cultural approach

by

Du Plessis, P. J. (Phillipus Jacobus), 1943-

Format:

Books

Publication Date

2003

Available: Copies:

79.

101 ways to really satisfy your customers

by

Griffiths, Andrew, 1966-

Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-d.html

Format:

Books

Publication Date

2002

Available: Copies:

80.

The ten demandments : rules to live by in the age of the demanding customer

by

Mooney, Kelly.

Format:

Books

Publication Date

2002

Available: Copies:

81.

Customer relationship management

by

Anderson, Kristin, 1962-

Contributor biographical information http://catdir.loc.gov/catdir/bios/mh051/2002277589.html
Publisher description http://catdir.loc.gov/catdir/description/mh051/2002277589.html

Format:

Books

Publication Date

2002

Available: Copies:

82.

Dealing with difficult people

by

Osborne, Christina.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html

Format:

Books

Publication Date

2002

Available: Copies:

83.

Seven power strategies for building customer loyalty

by

Timm, Paul R.

Format:

Books

Publication Date

2001

Available: Copies:

84.

One to one, B2B : customer development strategies for the business to business world

by

Peppers, Don.

Format:

Books

Publication Date

2001

Available: Copies:

85.

Customer equity : building and managing relationships as valuable assets

by

Blattberg, Robert C., 1942-

Format:

Books

Publication Date

2001

Available: Copies:

86.

The loyalty effect : the hidden force behind growth, profits, and lasting value

by

Reichheld, Frederick F.

Format:

Books

Publication Date

2001 1996

Available: Copies:

87.

Emotion marketing : the Hallmark way of winning customers for life

by

Robinette, Scott.

Contributor biographical information http://www.loc.gov/catdir/bios/mh041/00065374.html
Publisher description http://www.loc.gov/catdir/description/mh021/00065374.html
Table of contents http://www.loc.gov/catdir/toc/mh021/00065374.html

Format:

Books

Publication Date

2001

Available: Copies:

88.

Human relations in business : developing interpersonal and leadership skills

by

Aamodt, Michael G.

Format:

Books

Publication Date

2001

Available: Copies:

89.

Call centre effectiveness

by

Els, Lien.

Format:

Books

Publication Date

2000

Available: Copies:

90.

The psychology of customer service

by

Jude, Brian.

Format:

Books

Publication Date

1998 1990

Available: Copies:

91.

Aftermarketing : how to keep customers for life through relationship marketing

by

Vavra, Terry G.

Format:

Books

Publication Date

1995

Available: Copies:

92.

Advances in relationship marketing

by

Payne, Adrian.

Inhaltsverzeichnis
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

1995

Available: Copies:

93.

Command performance : the art of delivering quality service

Format:

Books

Publication Date

1994

Available: Copies:

94.

I was your customer

by

Cheales, Peter.

Format:

Books

Publication Date

1994

Available: Copies:

95.

Strategic Customer Alliances : How to Win, Manage and Develop Key Account Business in the 1990's

by

Burnett, Ken.

Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=769147&custom_att_2=simple_viewer

Format:

Books

Publication Date

1992

Available: Copies:

96.

World class! : strategies for winning with your customer.

by

Manning, Anthony D.

Format:

Books

Publication Date

1989

Available: Copies:

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