16 Results Found Subscribe to search results
0000000000000000IIE
Print
by 
Lewis, Mike, 1975-
Format: 
Books
Publication Date 
2013
Excerpt: 
Stand out social marketing : 6 keys to rise above the noise, differentiate your brand, and build an
Available: Copies:
by 
Pearson, Timothy R.
Format: 
Books
Publication Date 
2011
Excerpt: 
The old rules of marketing are dead : the 6 new rules for reinventing your brand & reigniting
Available: Copies:
by 
Van Hooser, Phillip, 1957-
Format: 
Books
Publication Date 
2005
Excerpt: 
Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty / Van Hooser
Available: Copies:
by 
Van Heerden, Neels, 1957- editor.
Format: 
Books
Publication Date 
2014
Excerpt: 
-- 4. Sales knowledge -- 5. Managing yourself and your time -- 6. Prospecting -- 7. Planning the sales
Available: Copies:
by 
Grandey, Alicia.
Format: 
Books
Publication Date 
2013
Excerpt: 
Perspectives: Customer Service, Call Centers, Caring Professionals -- 6.The Customer Experience of Emotional
Available: Copies:
by 
Cook, Sarah, 1955-
Format: 
Books
Publication Date 
2008
Excerpt: 
ownership -- 6. The internal customer -- 7. Training and development for customer service -- 8
Available: Copies:
by 
Hill, Nigel, 1952-
Format: 
Books
Publication Date 
2006
Excerpt: 
-- 5. Survey objectives -- 6. Understanding customer behavior -- 7. Exploratory research -- 8. Sampling
Available: Copies:
by 
Shaw, Colin, 1928-
Format: 
Books
Publication Date 
2005
Excerpt: 
principles -- 4. The enablers -- 5. Sensory experiences -- 6. Naive orientation -- 7. Transactional
Available: Copies:
by 
Arussy, Lior.
Format: 
Books
Publication Date 
2005
Excerpt: 
choice 5--what kind of relationships do we seek? -- Critical choice 6--how do we change our organization
Available: Copies:
by 
Wreden, Nick.
Format: 
Books
Publication Date 
2005
Excerpt: 
Table 6.3 Contact potential Table 6.4 Customer contact plan Table 6.5 Penetration analysis Table 10.1
Available: Copies:
by 
Ellson, Tony, 1953-
Format: 
Books
Publication Date 
2004
Excerpt: 
strategy -- 5. Reports from contemporary business -- Pt. III. Research design and methodology -- 6. In
Available: Copies:
by 
Schuster, Camille Passler, 1950-
Format: 
Books
Publication Date 
2004
Excerpt: 
, Distributors) -- Ch. 6. Intermediaries (Brokers, Agents) -- Sect. III. Collaborative Business Processes -- Ch
Available: Copies:
by 
Cody, Steven.
Format: 
Books
Publication Date 
2003
Excerpt: 
Wound) -- 5. Using Persistence and Imagination to Close More Deals -- 6. Becoming the Pain Doctor.
Available: Copies:
by 
Anderson, Kristin, 1962-
Format: 
Books
Publication Date 
2002
Excerpt: 
Customer Data -- 6. Tools for Capturing Customer Information -- 7. Service-Level Agreements -- 8. E
Available: Copies:
by 
Payne, Adrian.
Format: 
Books
Publication Date 
1995
Excerpt: 
: A Review of an Emerging Field / Helen Peck -- 6. Internal Marketing: A New Perspective for HRM
Available: Copies:
by 
Vavra, Terry G.
Format: 
Books
Publication Date 
1995
Excerpt: 
Communications -- Ch. 6. Establishing a Formal Dialogue: Satisfaction Measurement -- Appendix 6: Who's Satisfying
Available: Copies:
Limit Search Results
Access Level
Format
Item Category 1
Material Type
Language
Item Available