Relationship marketing : a consumer experience approach / Baron, Steve.

Revolutionize your customer experience / Colin Shaw. Shaw, Colin, 1928-

The DNA of customer experience : how emotions drive value / Shaw, Colin.

storytelling: when to use your secret weapon -- Immersive storytelling: exploring the story experience -- Your

Perspectives: Customer Service, Call Centers, Caring Professionals -- 6.The Customer Experience of Emotional

's experience, Part two -- Brainstorm ways you can enhance your customer's experience, Part three -- Focus on

client has been: mastering the historical inquiry -- The experience inquiry -- Where your client is

--what defines our total experience? -- Critical choice 4--what customers do we neglect? -- Critical

Building great customer experiences / Shaw, Colin, 1958-

experience End-to-end customer service: 'The Customer Experience: Own It' ; Institutionalization of customer

-- Winning Customer Experience -- What They Want: Ten Myths About Your Customers -- What They Need: Customer