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1. 
Cover image for Brand storytelling : put customers at the heart of your brand story
by 
Rodriguez, Miri, author.
Format: 
Books
Publication Date 
2023
Excerpt: 
Brand storytelling : put customers at the heart of your brand story / Rodriguez, Miri, author.
Available: Copies:
2. 
Cover image for The marketing manifesto
by 
Hood, David J.
Format: 
Books
Publication Date 
2013
Excerpt: 
The marketing manifesto / Hood, David J.
Available: Copies:
3. 
Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
by 
Grandey, Alicia.
Format: 
Books
Publication Date 
2013
Excerpt: 
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation
Available: Copies:
4. 
Cover image for Please every customer : delivering stellar customer service across cultures
by 
Lucas, Robert W.
Format: 
Books
Publication Date 
2011
Excerpt: 
special needs Demographics are changing before our eyes. You need to prepare now for the future
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by 
Whitney, Diana Kaplin.
Format: 
Books
Publication Date 
2010
Excerpt: 
The power of appreciative inquiry : a practical guide to positive change / Whitney, Diana Kaplin.
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by 
Cherry, Paul.
Format: 
Books
Publication Date 
2006
Excerpt: 
Questions that sell : the powerful process for discovering what your customer really wants / Cherry
Available: Copies:
8. 
Cover image for ProfitBrand : how to increase the profitability, accountability & sustainability of brands
by 
Wreden, Nick.
Format: 
Books
Publication Date 
2005
Excerpt: 
ProfitBrand : how to increase the profitability, accountability & sustainability of brands / Wreden
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by 
Manning, Anthony D.
Format: 
Books
Publication Date 
1989
Excerpt: 
Customer service stinks! -- Confronting the future -- The end of "generic strategies" -- The first
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