Search Results for Management

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Customer relationship management

Anderson, Kristin, 1962-

Contributor biographical information http://catdir.loc.gov/catdir/bios/mh051/2002277589.html
Publisher description http://catdir.loc.gov/catdir/description/mh051/2002277589.html

Format:

Books

Publication Date

2002

Excerpt:

Customer relationship management / Anderson, Kristin, 1962-

Available: Copies:

Supplier relationship management : unlocking the hidden value in your supply base

O'Brien, Jonathan, 1967- author.

Format:

Books

Publication Date

2018

Excerpt:

Supplier relationship management : unlocking the hidden value in your supply base / O'Brien

Available: Copies:

Handbook of CRM : achieving excellence in customer management

Payne, Adrian.

Format:

Books

Publication Date

2006

Excerpt:

Handbook of CRM : achieving excellence in customer management / Payne, Adrian.

Available: Copies:

Advances in relationship marketing

Payne, Adrian.

Inhaltsverzeichnis
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

1995

Excerpt:

Cranfield management series.

Available: Copies:

Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

Grandey, Alicia.

Format:

Books

Publication Date

2013

Excerpt:

BUSINESS & ECONOMICS / Management.

Available: Copies:

Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

Crutcher, C. William, author.

Format:

Books

Publication Date

2014

Excerpt:

Customer services -- Management.

Available: Copies:

Stand out social marketing : 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presence

Lewis, Mike, 1975-

Format:

Books

Publication Date

2013

Excerpt:

Management -- Social aspects.

Available: Copies:

Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

Paharia, Rajat.

Format:

Books

Publication Date

2013

Excerpt:

Marketing -- Management.

Available: Copies:

Going social : excite customers, generate buzz, and energize your brand with the power of social media

Goldman, Jeremy.

Format:

Books

Publication Date

2013

Excerpt:

American Management Association,

Available: Copies:

10.

The market-driven supply chain : a revolutionary model for sales and operations planning in the new on-demand economy

Burrows, Robert P. (Robert Penn)

Format:

Books

Publication Date

2012

Excerpt:

management processes to achieve market-savvy S & OP Unlike other books that focus on only supply chain

Available: Copies:

11.

The conversation company : boost your business through culture, people and social media

Van Belleghem, Steven.

Format:

Books

Publication Date

2012

Excerpt:

Management -- Social aspects.

Available: Copies:

12.

Harvard business review on reinventing your marketing.

Format:

Books

Publication Date

2011

Excerpt:

Marketing -- Management.

Available: Copies:

13.

The relationship revolution : closing the customer promise gap

Hochman, Larry.

Format:

Books

Publication Date

2010

Excerpt:

Customer relations -- Management.

Available: Copies:

14.

Relationship selling

Johnston, Mark W.

Format:

Books

Publication Date

2010

Excerpt:

Sales management.

Available: Copies:

15.

Open innovation in the financial services : growing through openness, flexibility and customer integration

Fasnacht, Daniel, 1964-

Format:

Books

Publication Date

2009

Excerpt:

Financial institutions -- Management.

Available: Copies:

16.

The power of two : how smart companies create win-win customer-supplied partnerships that outperform the competition

Cordón, Carlos.

http://www.gbv.de/dms/zbw/564794457.pdf

Format:

Books

Publication Date

2008

Excerpt:

Lieferanten-Kunden-Beziehung / Wettbewerbsstrategie / Key-Account Management

Available: Copies:

17.

Customer care excellence : how to create an effective customer focus

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Total quality management.

Available: Copies:

18.

What the customer wants you to know : how everybody needs to think differently about sales

Charan, Ram.

Table of contents http://catdir.loc.gov/catdir/toc/ecip0723/2007030980.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-d.html

Format:

Books

Publication Date

2007

Excerpt:

Sales management.

Available: Copies:

19.

The satisfied customer : winners and losers in the battle for buyer preference

Fornell, Claes.

Table of contents only http://www.loc.gov/catdir/toc/ecip0720/2007024932.html

Format:

Books

Publication Date

2007

Excerpt:

-- Things aren't always what they seem : inadvertently damaging customer assets -- Customer asset management

Available: Copies:

20.

The DNA of customer experience : how emotions drive value

Shaw, Colin.

http://www.gbv.de/dms/zbw/525506470.pdf

Format:

Books

Publication Date

2007

Excerpt:

Customer Relationship Management / Emotion / Marketingpolitik.

Available: Copies:

21.

Outside innovation : how your customers will co-design your company's future

Seybold, Patricia B.

Format:

Books

Publication Date

2006

Excerpt:

Technological innovations -- Management.

Available: Copies:

22.

Build your customer strategy : a guide to creating profitable relationships

Barnes, James G.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006008676.html

Format:

Books

Publication Date

2006

Excerpt:

are you doing? -- What management needs to know -- Putting it all together.

Available: Copies:

23.

Connecting with your customers.

Harvard Business School.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html

Format:

Books

Publication Date

2006

Excerpt:

course in customer relationship management -- What customer-centric really means: seven key insights

Available: Copies:

24.

Beyond six sigma : profitable growth throuth customer value creation

Plaster, Gary.

Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

25.

151 quick ideas to get new customers

Wilson, Jerry R.

Format:

Books

Publication Date

2006

Excerpt:

Management Update 24x7,

Available: Copies:

26.

Passionate and profitable : why customer strategies fail and ten steps to do them right

Arussy, Lior.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html

Format:

Books

Publication Date

2005

Excerpt:

Customer services -- Management.

Available: Copies:

27.

ProfitBrand : how to increase the profitability, accountability & sustainability of brands

Wreden, Nick.

ebrary http://site.ebrary.com/id/10096170
Table of contents http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html

Format:

Books

Publication Date

2005

Excerpt:

Brand name products -- Management.

Available: Copies:

28.

Culture and positioning as determinants of strategy : personality and the business organization

Ellson, Tony, 1953-

Table of contents http://www.loc.gov/catdir/toc/fy046/2003065683.html
Publisher description http://www.loc.gov/catdir/description/hol053/2003065683.html
Contributor biographical information http://www.loc.gov/catdir/bios/hol056/2003065683.html

Format:

Books

Publication Date

2004

Excerpt:

Marketing -- Management.

Available: Copies:

29.

The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arena

Bacon, Terry R.

Table of contents http://www.loc.gov/catdir/toc/ecip0411/2003024328.html

Format:

Books

Publication Date

2004

Excerpt:

Industrial management.

Available: Copies:

30.

The businessperson's toolbox of really useful business ideas. 2

Brooks, Ian Royston, 1948-

Format:

Books

Publication Date

2003

Excerpt:

Industrial management.

Available: Copies:

31.

Dealing with difficult people

Osborne, Christina.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html

Format:

Books

Publication Date

2002

Excerpt:

Personnel management.

Available: Copies:

32.

Human relations in business : developing interpersonal and leadership skills

Aamodt, Michael G.

Format:

Books

Publication Date

2001

Excerpt:

Communication in management.

Available: Copies:

33.

Call centre effectiveness

Els, Lien.

Format:

Books

Publication Date

2000

Excerpt:

Customer services -- Management.

Available: Copies:

34.

The psychology of customer service

Jude, Brian.

Format:

Books

Publication Date

1998 1990

Excerpt:

Customer services -- Management.

Available: Copies:

35.

Command performance : the art of delivering quality service

Format:

Books

Publication Date

1994

Excerpt:

Useful Consultants / Peter T. Johnson -- Crime and Management: An Interview with New York City Police

Available: Copies:

36.

I was your customer

Cheales, Peter.

Format:

Books

Publication Date

1994

Excerpt:

Sales management.

Available: Copies:

37.

World class! : strategies for winning with your customer.

Manning, Anthony D.

Format:

Books

Publication Date

1989

Excerpt:

priority of business -- Quality : the new strategic weapon -- The management of expectations -- What

Available: Copies:

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