Search Results for Value.

1.

Supplier relationship management : unlocking the hidden value in your supply base

by

O'Brien, Jonathan, 1967- author.

Format:

Books

Publication Date

2018

Excerpt:

Supplier relationship management : unlocking the hidden value in your supply base / O'Brien

Available: Copies:

2.

The DNA of customer experience : how emotions drive value

by

Shaw, Colin.

http://www.gbv.de/dms/zbw/525506470.pdf

Format:

Books

Publication Date

2007

Excerpt:

The DNA of customer experience : how emotions drive value / Shaw, Colin.

Available: Copies:

3.

Lean solutions : how companies and customers can create value and wealth together

by

Womack, James P.

Format:

Books

Publication Date

2007

Excerpt:

Lean solutions : how companies and customers can create value and wealth together / Womack, James P.

Available: Copies:

4.

Beyond six sigma : profitable growth throuth customer value creation

by

Plaster, Gary.

Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html

Format:

Books

Publication Date

2006

Excerpt:

Beyond six sigma : profitable growth throuth customer value creation / Plaster, Gary.

Available: Copies:

5.

The loyalty effect : the hidden force behind growth, profits, and lasting value

by

Reichheld, Frederick F.

Format:

Books

Publication Date

2001 1996

Excerpt:

The loyalty effect : the hidden force behind growth, profits, and lasting value / Reichheld

Available: Copies:

6.

The market-driven supply chain : a revolutionary model for sales and operations planning in the new on-demand economy

by

Burrows, Robert P. (Robert Penn)

Format:

Books

Publication Date

2012

Excerpt:

-driven processes to new market-driven models. Readers learn how to: use robust analytics for conducting value

Available: Copies:

7.

Customer service : career success through customer loyalty

by

Timm, Paul R.

Format:

Books

Publication Date

2011

Excerpt:

with value -- Exceed customer expectations with information -- Exceed customer expectations with

Available: Copies:

8.

The relationship revolution : closing the customer promise gap

by

Hochman, Larry.

Format:

Books

Publication Date

2010

Excerpt:

value' that you need to succeed. Simple yet profound, practical and full of examples, this book will

Available: Copies:

9.

Care packages for your customers : an idea a week to enhance customer service

by

Glanz, Barbara A.

Format:

Books

Publication Date

2007

Excerpt:

-- Determine the lifetime value of a customer -- Remember the two levels of every interaction -- Don't take a

Available: Copies:

10.

What the customer wants you to know : how everybody needs to think differently about sales

by

Charan, Ram.

Table of contents http://catdir.loc.gov/catdir/toc/ecip0723/2007030980.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-d.html

Format:

Books

Publication Date

2007

Excerpt:

partner -- The value account plan -- Developing the value creation sales force -- Making the sale

Available: Copies:

11.

Questions that sell : the powerful process for discovering what your customer really wants

by

Cherry, Paul.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033216.html

Format:

Books

Publication Date

2006

Excerpt:

create value so price is no longer an issue -- Appendix B. Using e-mail and voice mail -- Appendix C

Available: Copies:

12.

Build your customer strategy : a guide to creating profitable relationships

by

Barnes, James G.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006008676.html

Format:

Books

Publication Date

2006

Excerpt:

How do you make them feel? -- Are they loyal or merely satisfied? -- Create meaningful value -- You

Available: Copies:

13.

Handbook of customer satisfaction and loyalty measurement

by

Hill, Nigel, 1952-

Format:

Books

Publication Date

2006

Excerpt:

1. Introduction -- 2. Why measure customer satisfaction? -- 3. Loyalty -- 4. The value-profit chain

Available: Copies:

14.

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy

by

Stinnett, Bill.

Table of contents http://catdir.loc.gov/catdir/toc/ecip0422/2004019679.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh051/2004019679.html
Publisher description http://catdir.loc.gov/catdir/description/mh051/2004019679.html

Format:

Books

Publication Date

2005

Excerpt:

perceive value and risk -- The cause and effect of business value -- The value of customer relationships

Available: Copies:

15.

Implementing strategic change : tools for transforming an organization

by

Hoisington, Steven H., 1953-

Format:

Books

Publication Date

2005

Excerpt:

progress relative to plans -- Delivering shareholder value and sustaining performance through efficient

Available: Copies:

16.

ProfitBrand : how to increase the profitability, accountability & sustainability of brands

by

Wreden, Nick.

ebrary http://site.ebrary.com/id/10096170
Table of contents http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html

Format:

Books

Publication Date

2005

Excerpt:

customer: learning customer value ; Satisfaction versus accountability: which metric for success ; Customer

Available: Copies:

17.

Aftermarketing : how to keep customers for life through relationship marketing

by

Vavra, Terry G.

Format:

Books

Publication Date

1995

Excerpt:

-Compiled Databases -- Ch. 3. The Value of a Customer Information File -- Ch. 4. Blueprinting Customer Contact

Available: Copies:

18.

Command performance : the art of delivering quality service

Format:

Books

Publication Date

1994

Excerpt:

Brian Quinn, Thomas L. Doorley and Penny C. Paquette -- Customer Intimacy and Other Value Disciplines

Available: Copies:

19.

World class! : strategies for winning with your customer.

by

Manning, Anthony D.

Format:

Books

Publication Date

1989

Excerpt:

around here? -- Who is our customer? -- What value will we offer? -- The way to total improvement

Available: Copies:

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