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1. 
Cover image for The power of two : how smart companies create win-win customer-supplied partnerships that outperform the competition
by 
Cordón, Carlos.
Format: 
Books
Publication Date 
2008
Excerpt: 
<a href="http://www.gbv.de/dms/zbw/564794457.pdf">http://www.gbv.de/dms/zbw/564794457.pdf</a>
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2. 
Cover image for The satisfied customer : winners and losers in the battle for buyer preference
by 
Fornell, Claes.
Format: 
Books
Publication Date 
2007
Excerpt: 
Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0720/2007024932.html">http://www
Available: Copies:
3. 
Cover image for The DNA of customer experience : how emotions drive value
by 
Shaw, Colin.
Format: 
Books
Publication Date 
2007
Excerpt: 
<a href="http://www.gbv.de/dms/zbw/525506470.pdf">http://www.gbv.de/dms/zbw/525506470.pdf</a>
Available: Copies:
4. 
Cover image for Great customer connections : simple psychological techniques that guarantee exceptional service
by 
Gallagher, Richard S.
Format: 
Books
Publication Date 
2006
Excerpt: 
Table of contents <a href="http://www.loc.gov/catdir/toc/ecip063/2005033220.html">http://www
Available: Copies:
5. 
Cover image for Build your customer strategy : a guide to creating profitable relationships
by 
Barnes, James G.
Format: 
Books
Publication Date 
2006
Excerpt: 
Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006008676.html">http://www
Available: Copies:
6. 
Cover image for Connecting with your customers.
by 
Harvard Business School.
Format: 
Books
Publication Date 
2006
Excerpt: 
Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006007913.html">http://www
Available: Copies:
7. 
Cover image for Beyond six sigma : profitable growth throuth customer value creation
by 
Plaster, Gary.
Format: 
Books
Publication Date 
2006
Excerpt: 
Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0517/2005023556.html">http://www
Available: Copies:
8. 
Cover image for Questions that sell : the powerful process for discovering what your customer really wants
by 
Cherry, Paul.
Format: 
Books
Publication Date 
2006
Excerpt: 
Table of contents <a href="http://www.loc.gov/catdir/toc/ecip063/2005033216.html">http://www
Available: Copies:
9. 
Cover image for Trust-based selling : using customer focus and collaboration to build long-term relationships
by 
Green, Charles H.
Format: 
Books
Publication Date 
2006
Excerpt: 
Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0623
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10. 
Cover image for Up close and personal? : customer relationship marketing @ work
by 
Gamble, Paul R.
Format: 
Books
Publication Date 
2006
Excerpt: 
Table of contents <a href="http://www.loc.gov/catdir/toc/ecip066/2006001621.html">http://www
Available: Copies:
11. 
Cover image for Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty
by 
Van Hooser, Phillip, 1957-
Format: 
Books
Publication Date 
2005
Excerpt: 
Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0512/2005013737.html">http://www
Available: Copies:
12. 
Cover image for Your client's story : know your clients and the rest will follow
by 
West, Scott, 1959-
Format: 
Books
Publication Date 
2005
Excerpt: 
Table of contents <a href="http://www.loc.gov/catdir/toc/ecip058/2005004959.html">http://www
Available: Copies:
13. 
Cover image for Revolutionize your customer experience / Colin Shaw.
by 
Shaw, Colin, 1928-
Format: 
Books
Publication Date 
2005
Excerpt: 
Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol059/2004056536.html
Available: Copies:
14. 
Cover image for Passionate and profitable : why customer strategies fail and ten steps to do them right
by 
Arussy, Lior.
Format: 
Books
Publication Date 
2005
Excerpt: 
Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0617
Available: Copies:
15. 
Cover image for Culture and positioning as determinants of strategy : personality and the business organization
by 
Ellson, Tony, 1953-
Format: 
Books
Publication Date 
2004
Excerpt: 
Table of contents <a href="http://www.loc.gov/catdir/toc/fy046/2003065683.html">http://www
Available: Copies:
16. 
Cover image for The consumer-- or else! : consumer-centric business paradigms
by 
Schuster, Camille Passler, 1950-
Format: 
Books
Publication Date 
2004
Excerpt: 
Table of contents <a href="http://www.loc.gov/catdir/toc/ecip044/2003012040.html">http://www
Available: Copies:
17. 
Cover image for The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arena
by 
Bacon, Terry R.
Format: 
Books
Publication Date 
2004
Excerpt: 
Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0411/2003024328.html">http://www
Available: Copies:
18. 
Cover image for What's keeping your customers up at night? : close more deals by selling to your client's pain
by 
Cody, Steven.
Format: 
Books
Publication Date 
2003
Excerpt: 
Publisher description <a href="http://www.loc.gov/catdir/description/mh031/2002154748.html">http
Available: Copies:
19. 
Cover image for Emotion marketing : the Hallmark way of winning customers for life
by 
Robinette, Scott.
Format: 
Books
Publication Date 
2001
Excerpt: 
Contributor biographical information <a href="http://www.loc.gov/catdir/bios/mh041/00065374.html
Available: Copies:
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