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by 
Seybold, Patricia B.
Format: 
Books
Publication Date 
2006
Excerpt: 
Outside innovation : how your customers will co-design your company's future / Seybold, Patricia B.
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2. 
Cover image for Your client's story : know your clients and the rest will follow
by 
West, Scott, 1959-
Format: 
Books
Publication Date 
2005
Excerpt: 
Your client's story : know your clients and the rest will follow / West, Scott, 1959-
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by 
Van Heerden, Neels, 1957- editor.
Format: 
Books
Publication Date 
2014
Excerpt: 
to stay \2013 although it should be adapted to incorporate technological developments. There will
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4. 
Cover image for Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement
by 
Paharia, Rajat.
Format: 
Books
Publication Date 
2013
Excerpt: 
Loyalty programs don't inspire long-term loyalty. Once a better deal comes along, customers will
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by 
Smith, Mari, 1966-
Format: 
Books
Publication Date 
2011
Excerpt: 
see a major improvement, the proven nine-step formula will equally apply to you. Use Mari's methods to
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by 
Hochman, Larry.
Format: 
Books
Publication Date 
2010
Excerpt: 
value' that you need to succeed. Simple yet profound, practical and full of examples, this book will
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7. 
Cover image for Customer care excellence : how to create an effective customer focus
by 
Cook, Sarah, 1955-
Format: 
Books
Publication Date 
2008
Excerpt: 
manipulated. Companies that do not face up to these changes will lose market share." "This fully updated fifth
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by 
Manning, Anthony D.
Format: 
Books
Publication Date 
1989
Excerpt: 
around here? -- Who is our customer? -- What value will we offer? -- The way to total improvement
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