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00000IIE

Customer service : skills for success

Lucas, Robert W., author.

Format:

Books

Publication Date

2023

Excerpt:

and behavior -- 7. Service vreakdowns and recovery -- 8. Cusomer service in a diverse world -- 9

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Customer service : skills for success

Lucas, Robert W.

Format:

Books

Publication Date

2012

Excerpt:

skills -- Nonverbal communication skills -- Listening skills -- Customer service and behavior -- Service

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Please every customer : delivering stellar customer service across cultures

Lucas, Robert W.

Format:

Books

Publication Date

2011

Excerpt:

Consumer behavior -- Cross-cultural studies.

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Connecting with your customers.

Harvard Business School.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html

Format:

Books

Publication Date

2006

Excerpt:

and the stick: new alternatives for influencing customer behavior / Frances Frei -- Enhancing customer

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Performance Research Associates' Delivering knock your socks off service.

Zemke, Ron.

Format:

Books

Publication Date

2003

Excerpt:

Consumer Behavior.

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