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Customer service management : a holistic approach

Engelbrecht, Eugene.

Format:

Books

Publication Date

2011

Excerpt:

Customer service management : a holistic approach / Engelbrecht, Eugene.

Available: Copies:

Key account management : tools and techniques for achieving profitable key supplier status

Cheverton, Peter.

Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-t.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-d.html

Format:

Books

Publication Date

2012

Excerpt:

Key account management : tools and techniques for achieving profitable key supplier status /

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Service management and marketing : customer management in service competition

Grèonroos, Christian, 1947-

Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html

Format:

Books

Publication Date

2007

Excerpt:

Service management and marketing : customer management in service competition / Grèonroos

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Services marketing : integrating customer focus across the firm

Zeithaml, Valarie A.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html

Format:

Books

Publication Date

2024 2013

Excerpt:

introduces students to entirely new topics that include management and measurement of service quality

Available: Copies:

Grasping service marketing

Jordaan, Yolanda.

Format:

Books

Publication Date

2015

Excerpt:

Marketing -- Management.

Available: Copies:

Customer service

Cant, M. C. (Michael Colin), 1957-

EBSCO https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=944639&site=ehost-live

Format:

Books

Publication Date

2014

Excerpt:

Customer services -- Management.

Available: Copies:

Customer service

Machado, Ricardo.

Format:

Books

Publication Date

2012

Excerpt:

Customer services -- Management.

Available: Copies:

Customer care excellence : how to create an effective customer focus

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Total quality management.

Available: Copies:

How Toyota became #1 : leadership lessons from the world's greatest car company

Magee, David, 1965-

Format:

Books

Publication Date

2007

Excerpt:

Automobile industry and trade -- United States -- Management -- Case studies.

Available: Copies:

10.

Delivering knock your socks off service

Performance Associates, Inc.

Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006018854.html

Format:

Books

Publication Date

2007

Excerpt:

AMACOM, American Management Association,

Available: Copies:

11.

Connecting with your customers.

Harvard Business School.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html

Format:

Books

Publication Date

2006

Excerpt:

course in customer relationship management -- What customer-centric really means: seven key insights

Available: Copies:

12.

Service orientation : winning strategies and best practices

Allen, Paul R.

Publisher description http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html

Format:

Books

Publication Date

2006

Excerpt:

Support services (Management)

Available: Copies:

13.

Customer service delivery : research and best practices

Fogli, Lawrence.

Format:

Books

Publication Date

2006

Excerpt:

Customer relations -- Management.

Available: Copies:

14.

Grasping service marketing

Jordaan, Yolanda.

Format:

Books

Publication Date

2004

Excerpt:

Marketing -- Management.

Available: Copies:

15.

The innovator's solution : creating and sustaining successful growth

Christensen, Clayton M.

Table of contents http://www.loc.gov/catdir/toc/ecip045/2003014328.html

Format:

Books

Publication Date

2003

Excerpt:

Industrial management.

Available: Copies:

16.

The innovator's dilemma : the revolutionary book that will change the way you do business

Christensen, Clayton M.

Publisher description http://www.loc.gov/catdir/description/hc041/2002027518.html

Format:

Books

Publication Date

2003 2000

Excerpt:

Industrial management.

Available: Copies:

17.

Performance Research Associates' Delivering knock your socks off service.

Zemke, Ron.

Format:

Books

Publication Date

2003

Excerpt:

American Management Association,

Available: Copies:

18.

Command performance : the art of delivering quality service

Format:

Books

Publication Date

1994

Excerpt:

Useful Consultants / Peter T. Johnson -- Crime and Management: An Interview with New York City Police

Available: Copies:

19.

I was your customer

Cheales, Peter.

Format:

Books

Publication Date

1994

Excerpt:

Sales management.

Available: Copies:

20.

World class! : strategies for winning with your customer.

Manning, Anthony D.

Format:

Books

Publication Date

1989

Excerpt:

priority of business -- Quality : the new strategic weapon -- The management of expectations -- What

Available: Copies:

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