7 Results Found
0000000IIE
1.
by
Fogli, Lawrence.
Format:
Books
Publication Date
2006
Excerpt:
Customer service delivery : research and best practices / Fogli, Lawrence.
2.
by
Zemke, Ron.
Format:
Books
Publication Date
2003
Excerpt:
Performance Research Associates' Delivering knock your socks off service. Zemke, Ron.
3.
by
Performance Associates, Inc.
Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006018854.html
Format:
Books
Publication Date
2007
Excerpt:
Performance Research Associates' Delivering knock your socks off service.
4.
by
Zeithaml, Valarie A.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html
Format:
Books
Publication Date
2024 2013
Excerpt:
pt. 3. Understanding Customer Requirements. Ch. 5. Listening to Customers through Research -- Ch. 6
by
Jordaan, Yolanda.
Format:
Books
Publication Date
2015
Excerpt:
-- Service marketing research -- Service product -- Physical evidence -- People -- Process -- Place
6.
by
Shaw, Colin, 1928-
Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html
Format:
Books
Publication Date
2005
Excerpt:
"Through extensive research over the last seven years, Colin and his team at Beyond Philosophy have
7.
by
Christensen, Clayton M.
Table of contents http://www.loc.gov/catdir/toc/ecip045/2003014328.html
Format:
Books
Publication Date
2003
Excerpt:
dilemma, creating disruptions rather than being destroyed by them." "Drawing on years of in-depth research
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