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1. 
Cover image for Customer service : skills for success
Customer service : skills for success
by 
Lucas, Robert W., author.
Format: 
Books
Publication Date 
2023
Excerpt: 
and behavior -- 7. Service vreakdowns and recovery -- 8. Cusomer service in a diverse world -- 9
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2. 
Cover image for Customer service : skills for success
Customer service : skills for success
by 
Lucas, Robert W.
Format: 
Books
Publication Date 
2012
Excerpt: 
skills -- Nonverbal communication skills -- Listening skills -- Customer service and behavior -- Service
Available: Copies:
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