Manual of travel agency practice

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Title:

Manual of travel agency practice

Author:

Syratt, Gwenda.

ISBN:

9780750656894

Personal Author:

Syratt, Gwenda.

Edition:

3rd ed.

Publication Information:

Amsterdam ; Boston : Elsevier /Butterworth-Heinemann, 2003.

Physical Description:

xii, 227 pages : illustrations, maps ; 25 cm

General Note:

Includes index.

Contents:

Introduction -- Package and group tours -- Short breaks, special interest holidays, theme parks, holiday centres, accommodation and theatre reservations -- Coaching and incoming tourism -- Cruising -- Car rental -- Ferry services and railways -- Airlines -- Technology -- The Internet -- Insurance -- Finance -- Skills -- Handling complaints.

Abstract:

"Fully endorsed by Travel Weekly, and including a foreword from the editor, Martin Lane, Manual of Travel Agency Practice, third edition, demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered." "Students on any of the large number of courses in travel and tourism (ICM, City & Guilds/ABTA, IATA/UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable."--Jacket.

Subject Term:

Travel agents -- Handbooks, manuals, etc.

Travel agents. (OCoLC)fst01155604

Genre:

Handbooks and manuals. (OCoLC)fst01423877

Electronic Access:

Table of contents http://catdir.loc.gov/catdir/toc/els031/2003052214.html
Publisher description http://catdir.loc.gov/catdir/description/els031/2003052214.html

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:RCPTA	1:GEN-BOOK	000174058	338.479 SYR	1	Searching... Unknown
Searching... 1:VCDBN	1:GEN-BOOK	000022069	338.479 SYR	1	Searching... Unknown
Searching... 1:VCPMB	1:GEN-BOOK	000091559	338.479 SYR	1	Searching... Unknown
Searching... 1:VCSD	1:GEN-BOOK	000051808	338.479 SYR	1	Searching... Unknown

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Summary

Now in its third edition, this successful must-have manual is thoroughly updated with new chapters and material, covering issues including:* Technology development - the different types of travel agency systems available, what they do, how they do it and how to use them* The Internet - how it is used to book travel, forecasts for its future use and how travel agenets stand in relation to it* Global distribution systems - how to make bookings, and the new windows-based environment* A full endorsement by Travel WeeklyThe manual demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered.Students on any of the large number of courses in travel and tourism (ICM, City & Guilds, ABTA, IATA, UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable.