Title:
Working relationships : using emotional intelligence to enhance your effectiveness with others
Author:
Wall, Bob (Bob Lee)
ISBN:
9780891061885
Personal Author:
Edition:
Rev.ed.
Publication Information:
Mountain View, Calif. : Davies-Black Pub., c2008.
Physical Description:
xxi, 231 p. ; 23 cm.
General Note:
Includes index.
Contents:
Working together -- Emotional intelligence : why sheer brainpower doesn't guarantee success -- Friends and colleagues -- The challenge of conflict -- When behavior falls short of good intentions -- When you are your own worst enemy -- Building teams and diagnosing conflict -- Participation in decision making -- Emotional intelligence : putting it all together -- Preparing for challenging conversations -- Raising issues to develop influence : managing the conversation -- Living up to your aspirations -- Deepening your relationships.
Electronic Access:
Table of contents only http://www.loc.gov/catdir/toc/ecip0720/2007025362.html