Summary

This introduction to business communication features chapter objectives and summaries, example business scenarios, sample research topics, special interest boxes, and color photos. It reviews basic writing techniques, and covers business letters, collections, job- search procedures, report writing, and interviewing. Discussions on topics such as technology-assisted communication and business research methods round out the readable text. This sixth edition includes new material on ethics and cross-cultural communication. Annotation copyright by Book News, Inc., Portland, OR