Failure to communicate : how conversations go wrong and what you can do to right them

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Title:

Author:

Weeks, Holly.

ISBN:

9781578518999

Personal Author:

Weeks, Holly.

Publication Information:

Boston, Mass. : Harvard Business Press, c2008.

Physical Description:

vi, 240 p. : ill. ; 24 cm.

General Note:

Includes index.

Contents:

Anatomy of the problem -- What's wrong with what we do -- Rethinking what we do: finding balance -- Acting unilaterally -- Conversational warfare and the combat mentality -- Out of combat: changing the game -- Emotional fallout -- Out of emotion's grip: increasing skill -- Breakdowns over misconceptions -- Out of the breakdown gap: strategy and tactics -- Putting it all together.

Subject Term:

Business communication.

Interpersonal communication.

Oral communication.

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168023616697	650.13 W395F 2008	1	Searching... Unknown

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Summary

Your stomach's churning; you're hyperventilating - you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in. But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies - in the form of damaged relationships, ruined careers, and intensified problems. In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Using proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations.