, this book will appeal to academics and students in the fields of business management and communications

with the skills and practical understanding to meet modern management challenges. You will delve into

Loyalty programs don't inspire long-term loyalty. Once a better deal comes along, customers will

sustainable change." "This accessible resource will be of great use to organizational scholars interested in

explored and how creating appropriate structures will in turn focus resources to achieve desired ends."

, violence, sexual harassment and downsizing." "Understanding Emotion at Work will shed light on the growing

"Imaginization" is a way of thinking and organizing. It is a key managerial skill that will help