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1. 
Cover image for Defusing the angry patron : a how-to-do-it manual for librarians
Defusing the angry patron : a how-to-do-it manual for librarians
by 
Rubin, Rhea Joyce.
Format: 
Books
Publication Date 
2011
Excerpt: 
Public services (Libraries) -- United States.
Available: Copies:
2. 
Cover image for I can't believe she did that : why women betray other women at work
I can't believe she did that : why women betray other women at work
by 
Mooney, Nan, 1970-
Format: 
Books
Publication Date 
2005
Excerpt: 
Interpersonal conflict -- United States.
Available: Copies:
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