Search Results for Customer services -- Evaluation.

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5 Results Found

00000IIE

Sourcing and supply chain management

Handfield, Robert B.

Format:

Books

Publication Date

2009

Excerpt:

-- Purchasing services -- Supply chain information and e-systems -- Sourcing and supply performance measurement

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Accounting and financial management : developments in the international hospitality industry

Harris, Peter J. (Peter James), 1944-

Table of contents http://catdir.loc.gov/catdir/toc/fy0611/2006296416.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0805/2006296416-d.html

Format:

Books

Publication Date

2006

Excerpt:

hospitality services / Peter Harris -- Cross-border reporting for performance evaluation / Ian Graham -- Cost

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Clued in : how to keep customers coming back again and again

Carbone, Lewis P.

Format:

Books

Publication Date

2004

Excerpt:

Customer services -- Evaluation.

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Monitoring, measuring, and managing customer service

Goodman, Gary S.

Table of contents http://www.loc.gov/catdir/toc/wiley021/00025368.html
Publisher description http://www.loc.gov/catdir/description/wiley037/00025368.html

Format:

Books

Publication Date

2000

Excerpt:

Customer services -- Evaluation -- Handbooks, manuals, etc.

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Assessing service quality : satisfying the expectations of library customers

Hernon, Peter.

Format:

Books

Publication Date

1998

Excerpt:

Assessing service quality : satisfying the expectations of library customers / Hernon, Peter.

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