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1. 
Cover image for Services marketing : integrating customer focus across the firm
Services marketing : integrating customer focus across the firm
by 
Zeithaml, Valarie A.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html
Format: 
Books
Publication Date 
2024 2013
Excerpt: 
Services marketing : integrating customer focus across the firm / Zeithaml, Valarie A.
Available: Copies:
2. 
Cover image for Marketing management : a South African perspective
Marketing management : a South African perspective
Marketing management : a South African perspective
by 
Cant, M. C. (Michael Colin), 1957- editor.
Format: 
Books
Publication Date 
2024
Excerpt: 
Marketing management : a South African perspective / Cant, M. C. (Michael Colin), 1957- editor.
Available: Copies:
3. 
Cover image for Enterprise compliance risk management : an essential toolkit for banks and financial services
Enterprise compliance risk management : an essential toolkit for banks and financial services
by 
Ramakrishna, Saloni P., 1957-
Cover image http://catalogimages.wiley.com/images/db/jimages/9781118550281.jpg
Format: 
Regular print
Publication Date 
2015
Excerpt: 
Enterprise compliance risk management : an essential toolkit for banks and financial services /
Available: Copies:
4. 
Cover image for Marketing
Marketing
by 
Kotler, Philip, 1931-
Format: 
Books
Publication Date 
2013
Excerpt: 
a customer-driven strategy. Market segmentation, targeting and positioning -- Products and services
Available: Copies:
5. 
Cover image for Customer service
Customer service
by 
Machado, Ricardo.
Format: 
Books
Publication Date 
2012
Excerpt: 
Customer services -- Management.
Available: Copies:
6. 
Cover image for Introduction to marketing
Introduction to marketing
by 
McDaniel, Carl, Jr., 1941-
Format: 
Books
Publication Date 
2011
Excerpt: 
right price -- Customer relationship management (CRM).
Available: Copies:
7. 
Cover image for Defusing the angry patron : a how-to-do-it manual for librarians
Defusing the angry patron : a how-to-do-it manual for librarians
by 
Rubin, Rhea Joyce.
Format: 
Books
Publication Date 
2011
Excerpt: 
Customer services -- United States.
Available: Copies:
9. 
Cover image for Empowered : unleash your employees, energize your customers, and transform your business
Empowered : unleash your employees, energize your customers, and transform your business
by 
Bernoff, Josh.
Format: 
Books
Publication Date 
2010
Excerpt: 
Customer services -- Technological innovations.
Available: Copies:
10. 
Cover image for Services marketing : a contemporary approach
Services marketing : a contemporary approach
by 
Boshoff, Christo.
Format: 
Books
Publication Date 
2009
Excerpt: 
Customer services -- South Africa -- Marketing.
Available: Copies:
11. 
Cover image for Using your emotional intelligence to develop others
Using your emotional intelligence to develop others
Using your emotional intelligence to develop others
by 
Caldwell, Sheri.
Format: 
Books
Publication Date 
2009
Excerpt: 
Customer services -- Psychological aspects.
Available: Copies:
12. 
Cover image for Sourcing and supply chain management
Sourcing and supply chain management
by 
Handfield, Robert B.
Format: 
Books
Publication Date 
2009
Excerpt: 
Sourcing and supply chain management / Handfield, Robert B.
Available: Copies:
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Christensen, Clayton M.
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Hutt, Michael D.
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Lamb, Charles W.
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Marketing.
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