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1. 
Cover image for Clued in : how to keep customers coming back again and again
Clued in : how to keep customers coming back again and again
by 
Carbone, Lewis P.
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer services -- Quality control.
Available: Copies:
2. 
Cover image for Monitoring, measuring, and managing customer service
Monitoring, measuring, and managing customer service
by 
Goodman, Gary S.
Table of contents http://www.loc.gov/catdir/toc/wiley021/00025368.html
Publisher description http://www.loc.gov/catdir/description/wiley037/00025368.html
Format: 
Books
Publication Date 
2000
Excerpt: 
Customer services -- Quality control -- Handbooks, manuals, etc.
Available: Copies:
3. 
Cover image for Command performance : the art of delivering quality service
Command performance : the art of delivering quality service
Format: 
Books
Publication Date 
1994
Excerpt: 
Command performance : the art of delivering quality service /
Available: Copies:
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