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1. 
Cover image for The DNA of customer experience : how emotions drive value
The DNA of customer experience : how emotions drive value
by 
Shaw, Colin.
http://www.gbv.de/dms/zbw/525506470.pdf
Format: 
Books
Publication Date 
2007
Excerpt: 
Kundenmanagement ; SWD-ID: 42368650
Available: Copies:
2. 
Cover image for Customer relationship management : concepts and tools
Customer relationship management : concepts and tools
by 
Buttle, Francis.
Format: 
Books
Publication Date 
2004
Excerpt: 
Kundenmanagement.
Available: Copies:
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