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000IIE
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by 
Steinberg, Sheila, 1940- editor.
Format: 
Books
Publication Date 
2023
Excerpt: 
and social media -- Artificial intelligence in communication technologies: contemporary practices and
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by 
Engelbrecht, Alta, editor.
Format: 
Books
Publication Date 
2019
Excerpt: 
pedagogy of multiliteracies - that there is a wealth of linguistic and cultural pluralism in the world and
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3. 
Cover image for The call centre training handbook : a complete guide to learning & development in contact centres
by 
Wilson, John P. (John Peter), 1955 August 11-
Format: 
Books
Publication Date 
2009
Excerpt: 
-- System skills training -- Management development in call centres -- Developing emotional intelligence and
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