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1. 
Cover image for Fundamentals of social research methods : an African perspective
by 
Bless, Claire.
Format: 
Books
Publication Date 
2013
Excerpt: 
-- Qualitative data analysis and interpretation -- Research findings and dissemination -- Research management.
Available: Copies:
2. 
Cover image for Marketing
by 
Etzel, Michael J.
Format: 
Electronic Resources
Publication Date 
2007
Excerpt: 
distributing -- Promotion. Integrated marketing communication -- Personal selling and sales management
Available: Copies:
3. 
Cover image for Effective public relations
by 
Cutlip, Scott M.
Format: 
Books
Publication Date 
2006
Excerpt: 
Department -- Retaining Outside Counsel -- Public Relations Starts with Top Management -- Staff Role -- Role
Available: Copies:
4. 
Cover image for Managing performance stress : models and methods
by 
Pargman, David.
Format: 
Books
Publication Date 
2006
Excerpt: 
cognitive style -- Cognitive stress management techniques: planning and understanding cognitive strategies
Available: Copies:
5. 
Cover image for The loyalty advantage : essential steps to energize your company, your customers, your brand
by 
Durkin, Dianne M., 1947-
Format: 
Books
Publication Date 
2005
Excerpt: 
continuous evaluation and feedback -- Ch. 14. The role of leadership -- Ch. 15. Loyalty and change management
Available: Copies:
6. 
Cover image for Practicing evaluation : a collaborative approach
by 
O'Sullivan, Rita G.
Format: 
Books
Publication Date 
2004
Excerpt: 
Participatory monitoring and evaluation (Project management)
Available: Copies:
7. 
Cover image for Bottom-line call center management : creating a culture of accountability and excellent customer service
by 
Butler, David L. (David Lawrence)
Format: 
Books
Publication Date 
2004
Excerpt: 
Bottom-line call center management : creating a culture of accountability and excellent customer
Available: Copies:
8. 
Cover image for Practical handbook of material flow analysis
by 
Brunner, Paul H., 1946-
Format: 
Books
Publication Date 
2003
Excerpt: 
Advanced methods in resource and waste management series ;
Available: Copies:
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