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1. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Agreements -- Customer Satisfaction Surveys -- Benchmarking -- Individual Performance Measures -- Individual
Available: Copies:
2. 
Cover image for Quantitative models for value-based supply chain management
Quantitative models for value-based supply chain management
by 
Brandenburg, Marcus, 1972-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1306/2012950141-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1306/2012950141-d.html
Format: 
Books
Publication Date 
2013
Excerpt: 
working capital -- Benchmarking companies from the fast moving consumer goods industry -- Value
Available: Copies:
3. 
Cover image for Managing quality
Managing quality
by 
Dale, B. G.
Format: 
Books
Publication Date 
1994
Excerpt: 
control / B.G. Dale and P. Shaw. 22. Benchmarking: a strategic and tactical perspective / R. Cross and P
Available: Copies:
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