6 Results Found Subscribe to search results
000000IIE
Print
1. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Technologies -- Telephone Technologies and Services -- Telephone Technologies -- Telephone Services -- Email
Available: Copies:
2. 
Cover image for Effective business communication in organisations : preparing messages that communicate
by 
Fielding, M. L. (Michael L.), author.
Format: 
Books
Publication Date 
2014
Excerpt: 
-- Good customer relations and telephone etiquette -- Mass communication.
Available: Copies:
by 
Fielding, M. L. (Michael L.), author.
Format: 
Books
Publication Date 
2014
Excerpt: 
-- Good customer relations and telephone etiquette -- Mass communication.--Business plans, Business
Available: Copies:
4. 
Cover image for A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2011
Excerpt: 
-- Winning telephone skills -- Technical writing skills for support professionals -- Handling difficult
Available: Copies:
5. 
Cover image for Global telecommunications revolution : the business perspective
by 
Housel, Thomas J.
Format: 
Books
Publication Date 
2001
Excerpt: 
Fundamentals -- The Public Switched Telephone Network -- Local Area Networks -- Wireless Networks -- The
Available: Copies:
6. 
Cover image for Direct marketing management
by 
Roberts, Mary Lou.
Format: 
Books
Publication Date 
1999
Excerpt: 
. Telephone Marketing -- Ch. 15. Direct Response in Print Media -- Ch. 16. Direct Response in Broadcast Media
Available: Copies:
Limit Search Results
Access Level
Format
Language
Publication Date
Item Available