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1. 
Cover image for The complete business process handbook : body of knowledge from process modeling to bpm. Volume I
The complete business process handbook : body of knowledge from process modeling to bpm. Volume I
by 
Rosing, Mark von.
Format: 
Books
Publication Date 
2015
Excerpt: 
historical process evolution; in-depth look at the Process Anatomy, Semantics and Ontology; how to link
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2. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Anatomy of Processes -- Evolution of Processes -- Using Process Frameworks and Standards -- Quality
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