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1. 
Cover image for Labour relations : a Southern African perspective
Labour relations : a Southern African perspective
by 
Bendix, Sonia, author
Format: 
Books
Publication Date 
2022
Excerpt: 
' participation -- Negotiation and social influence -- Conflict management -- Dispute settlement -- No
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2. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Computer technical support -- Customer services -- Handbooks, manuals, etc.
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