literature review -- Conceptualisation -- Constructing arguments in research -- Sampling -- Quantitative data

Judicial review of administrative acts -- South Africa.

terms guide learning. End-of-chapter practice provides multiple-choice review as well as programming

-- Technology -- Information -- Customer Service---The Bottom Line -- Chapter Summary -- Key Terms -- Review

literature review -- Conceptualisation -- Constructing arguments in research -- Sampling -- Quantitative data

Synchronization -- A Brief Review of the .NET Delegate -- The Asynchronous Nature of Delegates -- The Beginlnvoke

-depth review of literature -- Quantitative research designs -- Single-system design -- Quantitative data

-- Improving the exploitation of ICT -- Conclusion -- Key learning points -- Review questions and tasks -- Key

Lecture notes in Powerpoint slides -- Chapter review questions -- Chapter exercises -- Rolling