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1. 
Cover image for The universal journalist
The universal journalist
by 
Randall, David, 1951- author.
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Format: 
Books
Publication Date 
2016
Excerpt: 
. Questioning: How to approach people -- The most useful questions in journalism -- Questioning uneasy sources
Available: Copies:
2. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
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Format: 
Books
Publication Date 
2014
Excerpt: 
from Help Desk to Service Desk -- Components of a Successful Service Desk -- People -- Processes
Available: Copies:
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