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1. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Technologies -- Telephone Technologies and Services -- Telephone Technologies -- Telephone Services -- Email
Available: Copies:
2. 
Cover image for Effective business communication in organisations : preparing messages that communicate
by 
Fielding, M. L. (Michael L.), author.
Format: 
Books
Publication Date 
2014
Excerpt: 
-- Good customer relations and telephone etiquette -- Mass communication.
Available: Copies:
by 
Fielding, M. L. (Michael L.), author.
Format: 
Books
Publication Date 
2014
Excerpt: 
-- Good customer relations and telephone etiquette -- Mass communication.--Business plans, Business
Available: Copies:
4. 
Cover image for A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2011
Excerpt: 
-- Winning telephone skills -- Technical writing skills for support professionals -- Handling difficult
Available: Copies:
5. 
Cover image for Administrative assistant's and secretary's handbook
by 
Stroman, James.
Format: 
Books
Publication Date 
2008
Excerpt: 
Overview for the new administrative assistant -- Daily routine -- Telephone usage -- Mail services
Available: Copies:
6. 
Cover image for Discovering computers : fundamentals
by 
Shelly, Gary B.
Format: 
Books
Publication Date 
2007
Excerpt: 
-- Communications over the telephone network -- Communications devices -- Home networks -- Communications channel
Available: Copies:
7. 
Cover image for Administrative assistant's & secretary's handbook
by 
Stroman, James.
Format: 
Electronic Resources
Publication Date 
2004
Excerpt: 
. Telephone Usage; 4. Mail Services and Shipping; 5. Travel Arrangements; 6. Meetings; 7. Keeping Accurate
Available: Copies:
8. 
Cover image for Global telecommunications revolution : the business perspective
by 
Housel, Thomas J.
Format: 
Books
Publication Date 
2001
Excerpt: 
Fundamentals -- The Public Switched Telephone Network -- Local Area Networks -- Wireless Networks -- The
Available: Copies:
9. 
Cover image for Write on target : the direct marketer's copywriting handbook
by 
Stein, Donna Baier.
Format: 
Books
Publication Date 
1997
Excerpt: 
, telephone, or electronic, copy is still king. And Write on Target will help you to crowning achievements in
Available: Copies:
10. 
Cover image for Success with English language and communication skills
by 
Viviers, D.
Format: 
Books
Publication Date 
1992
Excerpt: 
. Public speaking. Interviews. Using the telephone. Language skills. Spelling. Punctuation. Diacritical
Available: Copies:
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