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1. 
Cover image for Principles of service marketing and management
Principles of service marketing and management
by 
Lovelock, Christopher H.
Format: 
Books
Publication Date 
2002
Excerpt: 
Design -- pt. 4. Service Delivery Issues -- ch. 11. Creating Delivery Systems in Place, Cyberspace, and
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2. 
Cover image for Communication, technology and society
Communication, technology and society
by 
Green, Lelia, 1956-
Table of contents http://catdir.loc.gov/catdir/toc/fy032/2002283436.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0657/2002283436-d.html
Format: 
Books
Publication Date 
2002
Excerpt: 
of being in cyberspace -- Technoculture and social organisation.
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3. 
Cover image for New media technology : cultural and commercial perspectives
New media technology : cultural and commercial perspectives
by 
Pavlik, John V. (John Vernon)
Format: 
Books
Publication Date 
1998
Excerpt: 
Superhighway: Concepts and Applications in Cyberspace -- Masters of the Universe -- Rewriting the Editorial and
Available: Copies:
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